Today
Top Secret/SCI
Unspecified
Unspecified
IT - Support
Virginia Beach, VA (On-Site/Office)
Transform technology into opportunity as a Service Desk Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to support USSOCOM.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
WHAT YOU'LL NEED TO SUCCEED:
GDIT IS YOUR PLACE:
Work Requirements
At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to support USSOCOM.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
- monitors vital servers for possible outages.
- creates user accounts on various networks.
- assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel.
- Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues.
- Performs the administrative operation and maintenance of printer server hardware and software.
- Manages and images client computers.
- Maintains baseline configurations and performs modification of configuration settings.
- Institutes troubleshooting and incident response procedures
WHAT YOU'LL NEED TO SUCCEED:
- Education: High School Diploma/GED with 6 years of related experience, or associate degree with 4 years of experience, or bachelor's degree with 2 years of experience.
- Preferred Skills/Experience:
- 2-5 years of directly related experience in Service Desk administration and analysis.
- Security+ CE Certification required; DoD compliance 8570.01M applies
- Windows 10 Operating System experience
- Requires a strong working knowledge of information systems and application fundamentals
- Excellent troubleshooting and problem solving skills
- 1 Year DoD experience
- Clearance Level: Secret Clearance to start and must be able to obtain TS/SCI
- Required Certification(s):
- Security+ CE Certification required; DoD compliance 8570.01M applies.
- Location: On Customer Site
- US Citizenship: Required
- Additional:
- Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
- ITIL Foundations Certification desired
- Pursues ongoing education in technical topics
- Microsoft Active Directory / Exchange experience
- Microsoft Office / Outlook experience
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays!
Work Requirements
group id: 90979310
Explore the Art of the Possible | GDIT
