ServiceNow Deputy Program Manager

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

Position Overview:We are seeking a ServiceNow Deputy Program Manager to lead efforts supporting the Office of the Chief Information Officer (OCIO). This hybrid role (2 days on-site per week in Alexandria, VA) requires active engagement across multiple projects, system upgrades, integration tasks, and service delivery activities aligned with OCIO objectives. The candidate must have experience leading ServiceNow ITSM implementations and a strong understanding of project governance in a federal IT environment.

Clearance Requirement: Must possess or be eligible for a Public Trust clearance

Key Responsibilities:

• Manage all aspects of the ServiceNow-based ITSM platform project, ensuring alignment with contract requirements and OCIO standards.
• Serve as the primary point of accountability to the DAS/OCIO Project Success Center (PSC).
• Oversee major/minor projects, upgrades, updates, patches, and software/system changes.
• Coordinate systems development, integration, and O&M activities performed by internal teams or subcontractors.
• Ensure compliance with all OCIO security, data, and infrastructure protocols, including the handling of confidential or sensitive information.
• Deliver projects on time and within budget, maintaining a high level of quality and customer satisfaction.
• Support documentation, change management, and stakeholder reporting efforts.

Qualifications:

• Must be a full-time employee of the prime contractor or its subcontractor.
• Minimum of 3 years of Project Management experience, specifically managing ServiceNow implementations.
• Strongly preferred: Agile training or certification, and/or Project Management Professional (PMP) certification.
• Demonstrated ability to manage projects in compliance with federal standards and policies.
• Must possess or be able to obtain a Public Trust clearance.

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998