M365 Subject Matter Expert

We are embarking on a transformative journey with Microsoft 365 (M365) and Azure, and we are seeking a talented M365 Engineer to lead our efforts in adopting new features, assisting with rollout plans, and supporting the migration of on-premises services to the cloud environment keeping the end user's experience your priority.

How a M365 SME will make an impact:

• Stay abreast of all new features, capabilities, and updates within Microsoft 365 (M365) and Azure platforms.

• Assist in developing and executing rollout plans for new M365 features and services, ensuring smooth adoption across the organization.

• Collaborate with IT teams and stakeholders to assess current on-premises services and develop migration strategies to M365 and Azure.

• Lead the implementation and configuration of M365 and Azure cloud services, adhering to best practices and security standards.

• Provide technical expertise and support for troubleshooting and resolving issues related to M365 and Azure cloud environments.

• Monitor performance, availability, and reliability of M365 and Azure services, implementing proactive measures for continual service improvement.

• Ensure compliance with data security and governance policies in M365 and Azure environments.

• Collaborate with vendors and external partners to resolve complex technical issues and enhance service delivery.

• Stay current with industry trends and emerging technologies related to cloud computing and M365, recommending enhancements or optimizations.

Responsibilities include:

• As an M365 System Engineer, you will be responsible for designing, documenting, implementing, and maintaining M365 architecture and Azure platforms

• Provides expertise in high availability, contingency planning, and automated provisioning.

• Collaborates with enterprise architecture team and other stakeholders to determine enterprise tools, technologies, and processes.

• Responsible for delivering an end-to-end M365 architecture solution across domains.

• Provide support as technical expert to assist with identifying and developing new customer opportunities. As such, answer questions, consult, and/or develop presentations for potential customers.

• Analyze customer requirements and business demands to assess design/technology alternatives and propose solutions.

• Present and/or facilitate technical discussions with technical SMEs as well as customers and other stakeholders.

• Knowledge with all areas of Microsoft 365 from a user and administrator within Exchange Online, SharePoint online, Power Platform, Teams, and other M365 applications.

• Development/implementation of resilient, AI and Automation technology to reduce manual workload.

• Creation of comprehensive SOPs, Deployment, and Test plans. Plans to include flow charts and diagrams.

Required Certifications:

• Microsoft 365 Certified: Fundamentals

Highly Desired Certifications (1 or more):

• Microsoft 365 Certified: Endpoint Administrator Associate

• Microsoft 365 Certified: Teams Administrator Associate

• Microsoft Certified: Identity and Access Administrator Associate

• Microsoft Certified: Information Protection and Compliance Administrator Associate

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor of Arts/Bachelor of Science

• Knowledgeable within all administrative areas of M365 to include Exchange Online, SharePoint Online, Power Platform, and Teams

• Required Experience: 7+ years of related experience

• Strong knowledge with conditional access policies and collaboration

• Data Loss Prevention Policies and Sensitive Information Types

• Data Lifecycle and Records Management (Retention Labels, Retention Policies)

• eDiscovery and Compliance Boundaries

• Information Protection Sensitivity Labels

• Location: Remote

Work Requirements