4266 Director of Client Success

OVERVIEW:

We are seeking a passionate Director of Client Success to be an OCONUS lead for large-scale work. You will lead client engagements to help clients adopt cutting-edge technology and operationalize innovation, enabling them to achieve their mission outcomes faster and more effectively. You will be embedded with clients, and in some cases, with other staff members, to ensure that the company drives client outcomes and helps clients achieve their most challenging mission objectives. You'll build and maintain relationships with senior government leaders and help them think differently and challenge the status quo. It's fast paced and exciting!

GENERAL DUTIES:

• Client Success
  • Embed with senior-level military clients on client site, and/or on a military base in order to become a trusted partner
  • Work closely with the Account Senior Director and with clients to bring in and integrate innovative, agile, and cutting-edge technologies into clients' missions
  • Work with clients to establish clear client outcomes, in line with their mission objectives
  • Proactively and creatively mitigate any problems that arise
  • Become deeply familiar with the client's mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders
  • Anticipate client needs and proactively craft solutions; work with staff to do the same
  • Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions
  • Work closely with the Account Senior Director to drive client retention, identify opportunities for account expansion, and help scope new client engagements
  • Analyze qualitative and quantitative data to help clients solve their toughest problems
  • Proactively collect feedback from the client, review client concerns, and improve the client experience across the account

• Contract Management
  • Ensure the company is compliant with client contracts at all times
  • Continuously monitor risks and propose solutions for fast resolution
  • Assure strong communication plans with clients related to contract status, risks, issues, opportunities, etc.are implemented
  • Monitor contract spending, deliverables, and burn rates
  • Manage resourcing to ensure client outcomes are met

REQUIRED QUALIFICATIONS:

• 10+ years of relevant work experience
• Valid passport required.
• Prior experience leading and retaining work for clients
• Understanding and comfort with project management
• Strong people management skills
• A keen ability to listen to clients and discern needs
• Strong understanding of contracting; preference given to experience working on or managing IDIQs and associated task orders
• Strong subject matter expertise in one or more of the following areas: government finance and budgeting, processes re-engineering, and/or government culture-change
• The ability to work without being closely managed and the ability to continuously WOW
• Strong executive presence
• Ability to challenge client mindsets and offer alternative ways of approaching work
• Proven problem-solving, self-management, and organizational skills
• Strong written and verbal communication skills
• Interest and knowledge in technology innovation trends and current events
• Estimating 80% of time will be overseas travel
• A desire and ability to work in an environment that is collaborative, curious, fast, challenging, results-driven, and fun!

CLEARANCE:

• Top Secret minimum