Battle Captain - Midnights

The Battle Captain plays a vital role within the GEF IT Operations Center, responsible for both the efficient flow of AESMP tickets AND for overall operational oversight. This role demands a unique blend of technical expertise, leadership, and communication skills to ensure the stability, security, and optimal performance of the GEF platform.

How the Battle Captain will make an impact:

• Ticket & Queue Management: Oversee and manage the entire lifecycle of AESMP tickets within the designated ticketing system.
• Triage and prioritize incoming tickets based on severity, impact, and SLAs.
• Accurately assign tickets to appropriate technical teams, including yourself and other Battle Captains.
• Monitor ticket queues proactively to identify and address potential bottlenecks or delays.
• Track ticket progress and escalate issues to senior technical staff or leadership as needed.
• Ensure timely resolution of tickets within established SLAs and performance targets.
• Analyze ticket data to identify trends, recurring issues, and areas for process improvement.
• Lead and mentor the on-shift technical team, fostering a collaborative and efficient work environment.
• Maintain situational awareness of the GEF platform, monitoring dashboards and system health.
• Direct troubleshooting efforts during incidents, leveraging your technical expertise to guide resolution.
• Communicate effectively with leadership, technical teams, and stakeholders, providing timely updates.
• Maintain operational and physical security of the operational area.
• Develop and maintain operational documentation, including incident reports and shift handovers.
• Proactively identify potential service disruptions and take steps to mitigate risks.

WHAT YOU'LL NEED TO SUCCEED:
• Education: Technical Training, Certification(s) or Degree: Bachelor's in Computer Information Systems or equivalent years of work experience
• Required Experience: 2+ years of related experience

• Required Certification: 8570 certification: IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) and ITIL certification within 6 months of hire.
• Security Clearance Level: Active SECRET clearance
• Required Skills and Abilities: Communication, Problem solving, Tracking of tickets in ticket system

• Location: On Customer Site Ft. Huachuca

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GDITArmy #GDITArizona

Work Requirements