Today
Top Secret/SCI
$80,000 - $95,000
Unspecified
Springfield, VA (On-Site/Office)
Zachary Piper Solutions is seeking a NOC Support Specialist - Tier 1 to join a Federal Program working in Springfield, VA . The NOC Support Specialist will be part of a team that designs, integrates, operates, and maintains advanced electronic security systems—including intrusion detection, access control, biometrics, video surveillance, audiovisual, IT infrastructure, perimeter defense, and command and control—for federal, local, and commercial clients in high-growth markets
Responsibilities of the NOC Support Specialist include:
· Continuously monitor application and network systems to identify and address performance-related issues.
· Review system alerts, validate incidents, and escalate unresolved issues to Tier 2 or higher support teams.
· Conduct initial troubleshooting procedures and accurately document findings within the ticketing system.
· Ensure consistent operational coverage to support system availability and incident response.
· Prepare and distribute reports as required to support operational analysis and decision-making.
· Perform additional duties as assigned.
Qualifications for the NOC Support Specialist include:
· Bachelor's degree with over one year of professional experience in technical or support roles.
· Proven ability to communicate effectively across teams and manage tasks using ticketing systems.
· Skilled in monitoring application and network performance, analyzing alerts, and verifying incidents.
· Experienced in escalating technical issues to Tier 2 or higher support for resolution.
· Must have an Active U.S. TS/SCI security clearance.
Compensation for the NOC Support Specialist includes:
· Salary Range: $80,000 - $95,000 depending on experience
· Comprehensive Benefits: Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays
Keywords
network monitoring, incident response, troubleshooting, SNMP, TCP/IP, firewalls, routers, switches, VPN, LAN, WAN, network performance, uptime, latency, packet loss, bandwidth, escalation procedures, service desk, help desk, ITIL, SLA, BGP, OSPF, EIGRP, network topology, syslog, NetFlow, SolarWinds, Nagios, Zabbix, Splunk, Wireshark, Cisco, Juniper, Fortinet, Check Point, network security, intrusion detection, IDS, IPS, SIEM, log analysis, root cause analysis, ticketing systems, ServiceNow, Remedy, network alerts, configuration management, change management, disaster recovery, failover, redundancy, cloud networking, AWS, Azure, virtualization, VMware, Hyper-V, Linux, Windows Server, remote access, network documentation, performance metrics, 24/7 support, Springfield, Virginia, VA, Arlington, NOVA, TSSCI, TS/SCI, TS SCI, clearance, government, federal, top secret, security, cyber, cybersecurity
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Responsibilities of the NOC Support Specialist include:
· Continuously monitor application and network systems to identify and address performance-related issues.
· Review system alerts, validate incidents, and escalate unresolved issues to Tier 2 or higher support teams.
· Conduct initial troubleshooting procedures and accurately document findings within the ticketing system.
· Ensure consistent operational coverage to support system availability and incident response.
· Prepare and distribute reports as required to support operational analysis and decision-making.
· Perform additional duties as assigned.
Qualifications for the NOC Support Specialist include:
· Bachelor's degree with over one year of professional experience in technical or support roles.
· Proven ability to communicate effectively across teams and manage tasks using ticketing systems.
· Skilled in monitoring application and network performance, analyzing alerts, and verifying incidents.
· Experienced in escalating technical issues to Tier 2 or higher support for resolution.
· Must have an Active U.S. TS/SCI security clearance.
Compensation for the NOC Support Specialist includes:
· Salary Range: $80,000 - $95,000 depending on experience
· Comprehensive Benefits: Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays
Keywords
network monitoring, incident response, troubleshooting, SNMP, TCP/IP, firewalls, routers, switches, VPN, LAN, WAN, network performance, uptime, latency, packet loss, bandwidth, escalation procedures, service desk, help desk, ITIL, SLA, BGP, OSPF, EIGRP, network topology, syslog, NetFlow, SolarWinds, Nagios, Zabbix, Splunk, Wireshark, Cisco, Juniper, Fortinet, Check Point, network security, intrusion detection, IDS, IPS, SIEM, log analysis, root cause analysis, ticketing systems, ServiceNow, Remedy, network alerts, configuration management, change management, disaster recovery, failover, redundancy, cloud networking, AWS, Azure, virtualization, VMware, Hyper-V, Linux, Windows Server, remote access, network documentation, performance metrics, 24/7 support, Springfield, Virginia, VA, Arlington, NOVA, TSSCI, TS/SCI, TS SCI, clearance, government, federal, top secret, security, cyber, cybersecurity
#LI-KG1
#LI-ONSITE
group id: 10430981
