Instructor/Training Developer - Intermediate

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Position Overview

By Light is seeking personnel to provide comprehensive support for the Defense Contract Management Agency (DCMA) Facilities Management team in the implementation and sustainment of a Computer-Aided Facility Management (CAFM) software solution. This engagement, titled "DCMA CAFM SaaS Support Services," encompasses a base year plus four option years (September 30, 2025 - September 29, 2030), and will facilitate the optimization of facility operations across DCMA's nationwide and overseas portfolio, totaling over 1.3 million square feet.

By Light will deliver a FedRAMP-approved, Impact Level 4 SaaS solution and a full spectrum of professional services, including system implementation, software development, system administration, help desk customer support, virtual and on-site training, and ongoing cybersecurity management. The CAFM system is required to streamline space planning, asset and lease tracking, capital and building operations management, and reporting, while enabling seamless integration with Autodesk and compliance with all applicable DoD cybersecurity and accessibility standards.

Personnel will work primarily from By Light's Headquarters located in McLean, VA.

Responsibilities

• Develop and deliver virtual and in-person training for all modules and functional areas of the DCMA CAFM SaaS solution to an estimated 50 users, ensuring users can independently operate and maximize the solution's capabilities.
• Prepare comprehensive training materials (agendas, manuals, user guides, job aids, evaluation forms, certificates, and supporting documentation) compliant with Section 508 accessibility standards.
• Coordinate and conduct instructor-led and web-based training sessions, including national, regional, on-site, and remote formats as requested by DCMA.
• Update and adapt training content in response to system upgrades or substantive changes in functionality (i.e., more than 20% change).
• Provide online access to up-to-date educational content, user manuals, courseware, technical reports, and other related documents for all trainees and the COR, COTR, and IT PM.
• Collect and evaluate training feedback to inform continuous improvement of instructional methods and course materials.
• Collaborate with government stakeholders to ensure training aligns with CAFM operational requirements and user needs.
• Deliver all training materials to the COR for review at least 20 business days prior to events and revise per government feedback within five business days.
• Maintain organized records of training attendance, participant evaluations, and issued training certificates.

Required Experience/Qualifications

• Bachelor's Degree in Education, Instructional Design, Information Technology, Business Administration, or a related field.
• Minimum 3 years' experience as a technical instructor, training developer, or instructional designer, preferably supporting software, enterprise SaaS, or facility management solutions in a federal environment.
• Demonstrated ability to develop and deliver effective technical training-including virtual, in-person, and hybrid formats-to diverse user groups.
• Proficiency in preparing professional training materials and user documentation in alignment with government and Section 508 accessibility requirements.
• Experience delivering training using distance learning/webinar technologies and collaboration platforms (e.g., MS Teams, Zoom, WebEx).

Preferred Experience/Qualifications

• Has the communication skills to effectively interface with senior military officials, managers, and subordinates.
• Experience training or supporting users of Computer-Aided Facility Management (CAFM) or related facilities/real property management solutions.
• Prior experience supporting DCMA, DoD, or other federal agency IT/facility management programs.
• Advanced knowledge of Section 508 and WCAG 2.0 accessibility compliance.
• Professional certifications relevant to training and instructional design (e.g., CompTIA CTT+, Certified Professional in Learning and Performance (CPLP), ATD Master Trainer, or Certified Technical Trainer (CTT+)).
• Familiarity with e-learning authoring tools (e.g., Articulate, Captivate), learning management systems (LMS), and adult learning best practices.
• ITIL Foundation or similar IT service management certification.
• Experience preparing and presenting to diverse audiences, including C-level government and technical staff.

Special Requirements/Security Clearance

• Security Clearance: Tier 3 (T3) / IT-II Public Trust or equivalent; eligibility for DoD background investigation prior to accessing government systems or facilities.
• US citizenship required.