Today
Secret
Mid Level Career (5+ yrs experience)
IT - Database
Portsmouth, NH (On-Site/Office)
We are an employee-centric company that truly appreciates our team members and their value to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and fostering teams that are and continue to be technically proficient and technically capable across a comprehensive range of cyber mission areas. OneZero full-time employees receive an extremely competitive benefits package that includes health/dental/vision/life insurance plans, 401K with company matching, PTO & paid holidays, employee referral program, and educational assistance. Additional details can be found on our website at: https://www.onezerollc.com/careers/
Position Title: IT Manager
Location: On-Site Portsmouth NH, National Visa Center
Clearance: Secret
The IT Manager (ITM) reports to the PMO IT Liaison with dotted-line reporting to the site Operations Manager and is responsible for leading and managing a diverse team of IT professionals at the National Visa Center in Portsmouth NH. This role is responsible for overseeing daily operations across multiple IT functions including reporting, help desk support, systems administration, systems development, database analysis, and database administration. The ideal candidate will possess strong leadership, technical, communications and project management skills to ensure the delivery of high-quality IT services and solutions that align with organizational and program goals.
Essential Duties and Responsibilities are:
Lead, mentor, and manage a team of IT professionals across helpdesk, systems, reporting, and database functions.
Conduct performance reviews, set individual goals, and support IT staff development through coaching, feedback, and training.
Foster a collaborative, high-performance team culture that promotes teamwork, innovation, accountability, and continuous improvement.
Ensure compliance with IT policies, contractual obligations, and customer/company performance standards.
Serve as the primary point of contact for site IT operations, tracking taskings, and keeping leadership informed of IT performance, customer requests, and deliverables.
Deliver exceptional customer service to internal, external, and corporate stakeholders by proactively addressing IT needs.
Support recruitment, onboarding, and retention of a technically proficient and professional IT team.
Plan, prioritize, and manage IT tasks and projects to ensure timely, on-budget, and high-quality delivery aligned with business objectives.
Oversee help desk operations to ensure responsive and effective user support.
Manage systems administration to maintain infrastructure reliability, security, and performance.
Supervise database administration (Oracle) and analysis to ensure data integrity, availability, and reporting accuracy.
Coordinate systems development and reporting initiatives to meet evolving business requirements.
Generate timely and accurate performance reports to support oversight, monitoring, and decision-making.
Identify and implement process improvements and technology innovations to enhance IT service delivery.
Manage vendor relationships and assist in IT budget planning and financial oversight to ensure program profitability.
Identify and communicate staffing needs and contribute to workforce planning.
Promote teamwork in a safe, inclusive, and feedback-driven work environment through regular one-on-one sessions and team engagement.
Respond effectively to changes in demand and resolve issues with minimal disruption to service delivery.
Conduct briefings and management reviews as required.
Travel occasionally (
Position Title: IT Manager
Location: On-Site Portsmouth NH, National Visa Center
Clearance: Secret
The IT Manager (ITM) reports to the PMO IT Liaison with dotted-line reporting to the site Operations Manager and is responsible for leading and managing a diverse team of IT professionals at the National Visa Center in Portsmouth NH. This role is responsible for overseeing daily operations across multiple IT functions including reporting, help desk support, systems administration, systems development, database analysis, and database administration. The ideal candidate will possess strong leadership, technical, communications and project management skills to ensure the delivery of high-quality IT services and solutions that align with organizational and program goals.
Essential Duties and Responsibilities are:
Lead, mentor, and manage a team of IT professionals across helpdesk, systems, reporting, and database functions.
Conduct performance reviews, set individual goals, and support IT staff development through coaching, feedback, and training.
Foster a collaborative, high-performance team culture that promotes teamwork, innovation, accountability, and continuous improvement.
Ensure compliance with IT policies, contractual obligations, and customer/company performance standards.
Serve as the primary point of contact for site IT operations, tracking taskings, and keeping leadership informed of IT performance, customer requests, and deliverables.
Deliver exceptional customer service to internal, external, and corporate stakeholders by proactively addressing IT needs.
Support recruitment, onboarding, and retention of a technically proficient and professional IT team.
Plan, prioritize, and manage IT tasks and projects to ensure timely, on-budget, and high-quality delivery aligned with business objectives.
Oversee help desk operations to ensure responsive and effective user support.
Manage systems administration to maintain infrastructure reliability, security, and performance.
Supervise database administration (Oracle) and analysis to ensure data integrity, availability, and reporting accuracy.
Coordinate systems development and reporting initiatives to meet evolving business requirements.
Generate timely and accurate performance reports to support oversight, monitoring, and decision-making.
Identify and implement process improvements and technology innovations to enhance IT service delivery.
Manage vendor relationships and assist in IT budget planning and financial oversight to ensure program profitability.
Identify and communicate staffing needs and contribute to workforce planning.
Promote teamwork in a safe, inclusive, and feedback-driven work environment through regular one-on-one sessions and team engagement.
Respond effectively to changes in demand and resolve issues with minimal disruption to service delivery.
Conduct briefings and management reviews as required.
Travel occasionally (
group id: 91092480
