Today
Top Secret/SCI
Senior Level Career (10+ yrs experience)
No Traveling
Management
Fort Bragg, NC (On-Site/Office)
Job #: 2089421
Apex Systems is hiring a Service Desk Lead to support a top defense technology firm. This role supports mission-critical technology solutions for the U.S. Army Intelligence and Security Command, specializing in secure communications, advanced IT services, and full-spectrum systems engineering.
Project Details / Mission Supported:
You will be supporting mission-focused technology solutions supporting the U.S. Army Intelligence and Security Command. You will specialize in delivering secure communications, advanced IT services and full-spectrum systems engineering to enable critical military and government operations. Qualified candidates will have the following experience and skills:
Key Responsibilities:
• Support Help Desk operations under the Help Desk Manager, including training new hires, managing shift schedules, and filling coverage gaps.
• Provide Tier II support for PC, server, and mainframe applications and hardware.
• Troubleshoot and resolve issues escalated from Tier I support.
• Collaborate with network services, software engineering, and application development teams to restore service and resolve core issues.
• Simulate user problems to identify and resolve operating difficulties.
• Recommend system modifications to reduce user issues.
• Maintain technical expertise and escalate complex problems to senior staff.
• Deliver first-contact resolution for hardware, software, and application issues via phone and electronic requests.
• Perform desktop systems administration, including account monitoring, OS installation, and security.
• Monitor systems/networks in a NOSC environment and escalate issues as needed.
• Support IT systems operations, maintenance, and troubleshooting across client/server/storage/network/print/mobile devices.
• Provide courteous and efficient customer service.
• Document incidents and resolutions in tracking tools.
• Assist users with Tier I issues and FAQs.
• Maintain comprehensive knowledge of desktop operating systems, applications, and troubleshooting techniques.
Qualified candidates will have the following experience and skills:
• CompTIA Security+
• Ability to obtain ITIL certification (we’d help you out)
• High school and 16+ years of relevant experience
• Associates and 12+ years of relevant experience
• Bachelors and 10+ years of relevant experience
• Masters and 8+ years of relevant experience
Location: Fort Bragg, NC
Onsite expectation: M-F normal working hours or 4 10s
Clearance Level: TS/SCI
Salary/Pay range: Flexible with accrued sick leave and paid holidays
PLEASE NOTE: Candidates must be able to obtain and/or maintain a Department of Defense TS/SCI security clearance as a condition and continuation of employment*
If you are interested, please apply here or email an updated copy of your resume to Julissa Rowell to jrowell@apexsystems.com
Apex Systems Military & Veteran Programs
At Apex Systems, we are proud to support those who serve. Our commitment to the military community is reflected in our robust veteran hiring initiatives, military-friendly workplace policies, and nationally recognized programs. We value the leadership, discipline, and mission-first mindset that military professionals bring to our team. Join us in continuing your mission.
Why Apex is a Top Choice for Veterans and Military Talent:
· Military-Friendly Employer: Recognized as a Military Friendly® Employer for multiple consecutive years.
· Transition Programs: DoD Skill Bridge program with multiple pathway options.
· Veteran Hiring Commitment: We actively partner with multiple veteran and military organizations that specialize in IT upskilling and certification training, helping service members and veterans transition into high-demand tech careers
· Apex Military Network: Internal employee resource group supporting veterans, Guard/Reserve members, and their families.
Apex Benefits Overview
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to
associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Systems is hiring a Service Desk Lead to support a top defense technology firm. This role supports mission-critical technology solutions for the U.S. Army Intelligence and Security Command, specializing in secure communications, advanced IT services, and full-spectrum systems engineering.
Project Details / Mission Supported:
You will be supporting mission-focused technology solutions supporting the U.S. Army Intelligence and Security Command. You will specialize in delivering secure communications, advanced IT services and full-spectrum systems engineering to enable critical military and government operations. Qualified candidates will have the following experience and skills:
Key Responsibilities:
• Support Help Desk operations under the Help Desk Manager, including training new hires, managing shift schedules, and filling coverage gaps.
• Provide Tier II support for PC, server, and mainframe applications and hardware.
• Troubleshoot and resolve issues escalated from Tier I support.
• Collaborate with network services, software engineering, and application development teams to restore service and resolve core issues.
• Simulate user problems to identify and resolve operating difficulties.
• Recommend system modifications to reduce user issues.
• Maintain technical expertise and escalate complex problems to senior staff.
• Deliver first-contact resolution for hardware, software, and application issues via phone and electronic requests.
• Perform desktop systems administration, including account monitoring, OS installation, and security.
• Monitor systems/networks in a NOSC environment and escalate issues as needed.
• Support IT systems operations, maintenance, and troubleshooting across client/server/storage/network/print/mobile devices.
• Provide courteous and efficient customer service.
• Document incidents and resolutions in tracking tools.
• Assist users with Tier I issues and FAQs.
• Maintain comprehensive knowledge of desktop operating systems, applications, and troubleshooting techniques.
Qualified candidates will have the following experience and skills:
• CompTIA Security+
• Ability to obtain ITIL certification (we’d help you out)
• High school and 16+ years of relevant experience
• Associates and 12+ years of relevant experience
• Bachelors and 10+ years of relevant experience
• Masters and 8+ years of relevant experience
Location: Fort Bragg, NC
Onsite expectation: M-F normal working hours or 4 10s
Clearance Level: TS/SCI
Salary/Pay range: Flexible with accrued sick leave and paid holidays
PLEASE NOTE: Candidates must be able to obtain and/or maintain a Department of Defense TS/SCI security clearance as a condition and continuation of employment*
If you are interested, please apply here or email an updated copy of your resume to Julissa Rowell to jrowell@apexsystems.com
Apex Systems Military & Veteran Programs
At Apex Systems, we are proud to support those who serve. Our commitment to the military community is reflected in our robust veteran hiring initiatives, military-friendly workplace policies, and nationally recognized programs. We value the leadership, discipline, and mission-first mindset that military professionals bring to our team. Join us in continuing your mission.
Why Apex is a Top Choice for Veterans and Military Talent:
· Military-Friendly Employer: Recognized as a Military Friendly® Employer for multiple consecutive years.
· Transition Programs: DoD Skill Bridge program with multiple pathway options.
· Veteran Hiring Commitment: We actively partner with multiple veteran and military organizations that specialize in IT upskilling and certification training, helping service members and veterans transition into high-demand tech careers
· Apex Military Network: Internal employee resource group supporting veterans, Guard/Reserve members, and their families.
Apex Benefits Overview
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to
associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
group id: apexsan
