Technical Support Specialist - Rescue 21 Communications Systems

Check out this new opportunity!

Technical Support Specialist - Rescue 21 Communications Systems

Scottsdale, AZ

Pay Estimated: $33.36-$38.36/Hour

Active Secret Clearance Required to Start

Support the Rescue 21 System, the U.S. Coast Guard's maritime emergency and distress communication network, by providing advanced troubleshooting, technical support, and system-level customer assistance for mission-critical operations.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat regarding system installation, operation, maintenance, and compatibility.
• Diagnose and resolve complex issues related to electromechanical equipment, software applications, and networked/wireless systems.
• Document technical support activity, track recurring issues, and contribute to product quality improvement efforts.
• Escalate unresolved issues to engineering teams, reporting software bugs or design/reliability problems.
• Provide support to field engineers, technicians, and internal teams, including troubleshooting and debugging support.
• Participate in installation, configuration, and end-user training for Rescue 21 systems.
• Ensure all repair and support activities align with customer quality standards and company procedures.
• Interface directly with highly technical end users and government customers in mission-critical environments.
• Manage technical service delivery and issue resolution for customer programs and system deployments.

Qualifications:

• U.S. Citizenship is required by Federal Law
• Associate's degree or equivalent, plus a minimum of 3 years of relevant experience in IT systems, customer technical support, or electronics.
• Active DoD Secret clearance required at time of hire.
• CompTIA Security+ (Sec+) or equivalent IAT Level II certification required at time of hire.
• Proficient in network and IT systems management, Windows troubleshooting, and software administration.
• Hands-on experience with:
  
  • SQL Server and database support
  • Windows Active Directory tools
  • Microsoft Terminal Server, HBSS, Anti-Virus, and network monitoring tools
  • Oracle CRM, CA Spectrum One Click, and asset management software
• Strong knowledge of failure analysis and root cause reporting in technical environments.
• Experience supporting DoD or DHS systems preferred.
• Excellent judgment in applying troubleshooting techniques and working independently on complex issues.

Preferred Qualifications:

• Military background, technical college education, or equivalent IT-related training.
• Experience in direct customer service and high-tempo mission-critical operations.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer

Still have questions? Reach out to

Rob- (Email) rob.veuleman@moseleytechnical.com

What to Expect

• Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.
• Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.
• Final position level and pay will be based on experience.

Resources

• To apply, send a resume to: resumes@moseleytechnical.com
• For more active job openings: Search Jobs
• For more information about Moseley, visit: About Us

Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.

We stand by our 30-year-old commitment of "World Class Service. World Class Company."