Quality Control Manager

As the Quality Control Manager, this individual will ensure that the organization's products and services consistently meet established standards by designing, implementing, and monitoring robust quality control systems, procedures, and testing protocols. In this role, the individual will inspect products, analyze data to identify improvements, and manage a team of QC staff. When necessary, the Quality Control Manager will oversee regulatory compliance and thoroughly investigate user complaints. Additionally, the Quality Control Manager will be integral in establishing, operating, and utilizing a Quality Management System (QMS) solution to support the organization.

Responsibilities:

• Creates custom reports, tests and inspects materials that meet QA/QC requirements and workflows, and ongoing quality of products and services
• Designs and implements quality management systems (QMS), policies, and procedures.
• Oversees the testing and inspection of raw materials, in-process production, and finished products to ensure they meet quality standards
• Collects, analyzes, and summarizes quality data to identify areas for improvement and implement corrective actions
• Ensures that products and processes comply with all applicable industry and regulatory standards and guidelines
• Ensures QA and QC requirements are captured and documented across Directorate, stakeholder, and end-user boundaries
• Trains, coaches, and mentors Technicians in QA/QC measures. Develop testing and inspection material, when required
• Interacts with internal and external customers
• Provides data and reporting of KPI's and trends to program management and COR on a daily, weekly, monthly or as-needed basis
• Provides ticket trending analysis and develop strategies for improvement
• Monitors and manages Service Level Agreements to set expectations and measure performance
• Develops an effective and workable framework for managing and improving customer support in the organization
• Advises management on situations that may require additional support or escalation
• Manages processes for communicating outage/emergency activities
• Reviews customer satisfaction feedback to improve services, tools, and support experience

Required Qualifications/Education and Experience:

• BA/BS (degree in Computer Science/Management preferred) and 5 years of related skills and experience is required
• Must have and maintain Secret Clearance
• Current SEC+ Certification
• Ability to work within a team-oriented, collaborative environment, develop strong working relationships across organizations
• Exceptional written, verbal, and presentation skills, with the ability to communicate complex information clearly and produce concise technical documentation
• Strong analytical and leadership skills, and experience in quality control processes

Preferred Qualifications/Education and Experience.

• PMP or Agile or ITIL certification preferred
• Domain knowledge of the Recruiting/Accessioning systems and data
• Domain knowledge of the Recruiting and Accession processes
• Prior experience in Army Recruiting is beneficial

OSC Edge delivers a total rewards package that we know will attract, engage and retain top talent. Key elements of our package include a competitive base pay and a comprehensive benefits package:

We offer eligible employees with an opportunity to enroll in a variety of benefits offerings. Here are just some of our benefits for our US based positions:

• Medical/ Dental/ Vision
• Life insurance and AD&D
• Flexible Spending
• Accident, Critical Illness and Hospital Indemnity coverage
• 401(k) and ROTH retirement options and company match
• Pet Insurance
• Identify Theft and Fraud Protection coverage

About OSC Edge:

Founded in 2008, what started as a small business has grown into a diverse and innovative global team owned by Cook Inlet Region, Inc. an Alaska Native Regional Corporation. As a US Federal contractor, we are a dedicated IT Service Provider supporting the Departments of the Army, Navy, Air Force, DoD Educational Institutions, and large corporate entities. Our expertise is in Cloud Computing, Cyber Security, Compliance Management, Enterprise Architecture, IT Support, and CSfC. If you are passionate about making a difference and thrive in a dynamic and collaborative environment, we invite you to apply to join our team.

Equal Opportunity Employer/Veterans/Disabled