Today
Secret
Unspecified
Unspecified
Colorado Springs, CO (On-Site/Office)•Huntsville, AL (On-Site/Office)
Description
Maintain 24×7 situational awareness of network health (availability, latency, loss, jitter, capacity, link/path status) Triage, contain, and restore service during incidents using documented runbooks/playbooks; coordinate swarming with Routing/Switching, Boundary Security, Platform, and Cyber teams Execute initial impact assessment, user/stakeholder communications, workarounds, and continuity steps, capture timelines and decisions for post incident review Operate dashboards, alerts, and synthetic/active tests; tune thresholds to reduce noise while protecting SLOs Correlate telemetry (syslog, SNMP/streaming telemetry, NetFlow/IPFIX, route/adjacency state) with actionable escalation paths Validate monitoring for new or changed network services (health checks and alerts in place before go live) Enforce CAB/CCB decisions, maintenance windows, freeze periods, and back out plans for network changes Verify pre change readiness (peer review, approvals, rollback tested, comms prepared) and confirm post change health Keep CMDB/CIs and topology/dependency maps current, record changes and relationships for traceability Lead problem investigations (recurring incidents, trend spikes); run root cause analysis (RCA) and durable corrective actions Track availability, MTTR/MTBF, error budgets, and capacity trends; recommend scaling, policy tuning, or resiliency patterns (path diversity, ECMP, QoS adjustments) Drive backlog items with owners and verify closure via effectiveness checks Execute patch/vulnerability windows for boundary devices per plan; validate policy deployments and change results Operate within RMF/DISA STIG constraints; preserve audit trails and evidence for assessments and ATO/cATO sustainment Coordinate with Cyber/Blue Team on detections, containment steps, and after-action improvements Measure and report SLAs/SLOs (site availability, ticket KPIs, change success, incident induced change rate) with daily/weekly/monthly executive rollups Maintain stakeholder communications for incidents, maintenance, and changes throughout the event lifecycle Author/maintain runbooks, troubleshooting guides, operational standards, KEDB (Known Error DB), and service catalogs; keep knowledge articles current Contribute to readiness reviews, go live checklists, and lessons learned, coach junior controllers and cross train peers Other duties as assigned
Requirements
Education/Training:
Experience:
Security:
Physical Requirements:
Benefits
Salary: $150,000 - $180,000
Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.
Maintain 24×7 situational awareness of network health (availability, latency, loss, jitter, capacity, link/path status) Triage, contain, and restore service during incidents using documented runbooks/playbooks; coordinate swarming with Routing/Switching, Boundary Security, Platform, and Cyber teams Execute initial impact assessment, user/stakeholder communications, workarounds, and continuity steps, capture timelines and decisions for post incident review Operate dashboards, alerts, and synthetic/active tests; tune thresholds to reduce noise while protecting SLOs Correlate telemetry (syslog, SNMP/streaming telemetry, NetFlow/IPFIX, route/adjacency state) with actionable escalation paths Validate monitoring for new or changed network services (health checks and alerts in place before go live) Enforce CAB/CCB decisions, maintenance windows, freeze periods, and back out plans for network changes Verify pre change readiness (peer review, approvals, rollback tested, comms prepared) and confirm post change health Keep CMDB/CIs and topology/dependency maps current, record changes and relationships for traceability Lead problem investigations (recurring incidents, trend spikes); run root cause analysis (RCA) and durable corrective actions Track availability, MTTR/MTBF, error budgets, and capacity trends; recommend scaling, policy tuning, or resiliency patterns (path diversity, ECMP, QoS adjustments) Drive backlog items with owners and verify closure via effectiveness checks Execute patch/vulnerability windows for boundary devices per plan; validate policy deployments and change results Operate within RMF/DISA STIG constraints; preserve audit trails and evidence for assessments and ATO/cATO sustainment Coordinate with Cyber/Blue Team on detections, containment steps, and after-action improvements Measure and report SLAs/SLOs (site availability, ticket KPIs, change success, incident induced change rate) with daily/weekly/monthly executive rollups Maintain stakeholder communications for incidents, maintenance, and changes throughout the event lifecycle Author/maintain runbooks, troubleshooting guides, operational standards, KEDB (Known Error DB), and service catalogs; keep knowledge articles current Contribute to readiness reviews, go live checklists, and lessons learned, coach junior controllers and cross train peers Other duties as assigned
Requirements
Education/Training:
- Bachelor's Degree in Computer Science or Information Technology preferred
- DoD 8570 Level I certification required (i.e. Security+) required or must be obtained within 90 days of hire
- ITIL® 4 Foundation certification preferred
- CCNA (or JNCIA), with progress toward CCNP preferred
- Fortinet NSE 4+ and/or firewall gateway associate level credential preferred
Experience:
- 14+ years of professional experience in the required task area
- Higher educational degree may be partially substituted for experience
- 7+ years of Network specific experience
- 3+ years of experience in network operations/NOC for large enterprise or DoD Environments
- 1+ years of professional experience working in a management or leadership role
- Must have a solid grasp of L2/L3 fundamentals (VLANs, HSRP/VRRP, routing protocols such as OSPF/BGP, ACLs/NAT), SD WAN concepts, QoS basics, and boundary security operations
- Familiarity with telemetry sources (syslog, SNMP, NetFlow/IPFIX, streaming telemetry) and how to interpret them during incidents
- Familiarity with Microsoft 365, Azure, Active Directory, or similar enterprise platforms
- Strong experience with incident/problem/change management discipline (ITIL 4), clear communications, and calm, structured decision making under pressure
- Familiarity with ITIL-based service operations and ticketing systems preferred
Security:
- Must be a US citizen
- Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI
- Candidates with active current TS/SCI preferred
Physical Requirements:
- Able to occasionally reach with hands and arms
- Prolonged periods of computer screen use, while sitting or standing at a desk
- Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
- Able to safely lift and carry up to 20 pounds at a time
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Salary: $150,000 - $180,000
Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.
group id: 10290392
