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Site Reliability Engineering Manager

IBM

Today
Secret
Unspecified
Unspecified
Engineering - Mechanical
Krakow, Poland (On-Site/Office)

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

As a site reliability engineering manager (SRE) in the IBM Software organization, you will be responsible for managing and leading a team of SRE engineers. Responsibilities include ensuring the reliability, scalability, and operational efficiency of IBM Asset Lifecycle Management services. You will do the hiring, training, and mentoring team members, assigning tasks, setting goals, and conducting performance evaluations. You will work closely with development teams, SRE peers and engineering managers to automate infrastructure management, optimize system performance, and enhance monitoring capabilities.. Overall, an SRE Manager plays a crucial role in aligning engineering and operations to achieve reliable software systems. Combine technical expertise with leadership and management skills to drive continuous improvement and ensure high-quality service delivery.

Key Responsibilities:

Leadership
  • Provide strategic guidance to engineering teams on architectural decisions and directions.
  • Empower teams to achieve technical excellence, with a focus on reliability, scalability, and simplicity.
  • Foster collaboration across engineering, product, and other cross-functional teams to deliver optimal solutions.


Monitoring & Observability
  • Design and implement monitoring solutions to gain insights into system health, performance, and reliability.
  • Build and maintain intuitive dashboards for real-time visibility into critical system metrics.
  • Set up proactive alerting mechanisms to detect and resolve issues before they impact end users.


Incident Management
  • Lead incident response, performing root cause analysis (RCA) and implementing long-term fixes to improve system resilience.
  • Build observability solutions with monitoring, logging, and alerting using tools like Prometheus, Grafana, Instana
  • Define and monitor Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to ensure service reliability.


Security & Compliance
  • Ensure compliance with security best practices and regulatory requirements across all infrastructure components.
  • Implement secret management, encryption, and access control for sensitive systems and data.
  • Participate in security audits, vulnerability assessments, and compliance automation efforts.


Cross-Team Collaboration & DevOps Culture
  • Collaborate closely with development, operations, and security teams to design and implement resilient architectures.
  • Promote SRE best practices, such as blameless postmortems, incident retrospectives, and operational readiness reviews.
  • Mentor junior engineers and contribute to knowledge sharing across teams to build a strong SRE culture.


Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

  • Bachelor's degree in computer science engineering/information technology
  • 5+ years' of experience working in global organizations with the ability to effectively communicate with executives, leaders, and individual contributors across the organization.
  • 5+ years of SRE experience working with telemetry, observation, self-healing solutions, and platform automation.
  • Cloud & Infrastructure: Expertise in Kubernetes, OpenShift, Docker, IBM Cloud and other cloud platforms


ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.
group id: 90615168

There is no other company like IBM and there is no business professional like the IBMer. We are experts in nearly every technical scientific and business field. We are citizens of, and apply our expertise in, more than 170 countries. Yet we are united by a single purpose: to be essential. IBMers change how the world works. Join us at IBM Consulting and embrace your passion to make a difference.

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About Us
With operations in more than 170 countries, IBM is more than just a technology company — our greatest invention is the IBMer. We stand at the forefront of groundbreaking change, transforming businesses, society, and the human condition. It all begins with our people. By empowering IBMers to explore their curiosities, we gain new perspectives on the world and unlock endless possibilities for emerging technology. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. When you join IBM, you join a culture of openness, collaboration and trust. You join a team of IBMers who are bringing change into the world—helping cure diseases, clean our oceans and make technology work for good.
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IBM