Service Desk Representative (Night Shift)

Zachary Piper Solutions is seeking an Help Desk Specialist to join DOD program supporting the Navy located in Kansas City, MO. The Help Desk Specialist will provide end-user desktop support for an enterprise network. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

Responsibilities for the Help Desk Specialist include:

• Provide hands-on technical support for a range of devices including laptops, desktops, printers, mobile phones, and network-connected equipment
• Diagnose and resolve issues related to connectivity, operating systems, Microsoft Office applications, and video conferencing platforms
• Collaborate directly with end users and stakeholders to identify, troubleshoot, and resolve hardware and software problems
• Perform daily tasks aligned with Enterprise Service Desk operations, ensuring consistent and reliable IT service delivery
• Achieve service benchmarks by managing support tickets, executing automated scripts, and responding to user inquiries via phone and other channels

Required Qualifications for the Help Desk Specialist include:

• 1+ year of hands-on experience in IT support or related technical roles
• Active Secret Clearance
• IAT Level II certification such as CompTIA Security+, CCNA Security, CySA+
• Proven ability to troubleshoot hardware/software issues and navigate ticketing systems in an enterprise environment

Compensation for the Help Desk Specialist include:

• Salary: $50,000-55,000 **depending on experience**
• • Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

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