Today
Secret
Unspecified
Unspecified
IT - Support
Colorado Springs, CO (On-Site/Office)
Piper Companies is looking for a Helpdesk Specialist to join a government agency located in Colorado Springs, Colorado.
Responsibilities of the Helpdesk Specialist include:
· Serve as the first point of contact for technical support via ticketing system, phone, email, or in person
· Troubleshoot and resolve user issues, escalating when necessary
· Manage account creation, password resets, and account lockouts
· Log incidents and resolutions in an incident management system
· Maintain service level agreements for Desk Side support
· Coordinate with higher-level support teams and establish phone bridges per SOPs
· Receive and convert critical time-sensitive data into XML format for system ingestion
Qualifications for the Helpdesk Specialist include:
· Active Secret clearance required
· Willingness to participate in a rotational on-call schedule for 24x7x365 system support
· 0-3 years of experience in Helpdesk, Service Desk, Call Center, or customer service roles
· Experience with incident management systems such as Remedy v20.02, ServiceNow, or similar
Compensation for the Helpdesk Specialist includes:
· Rate Range: $42,000
· Comprehensive Benefit Package: Medical/Dental/Vision, 401K, Sick Leave as Required by Law
This job is open for applications on September 18, 2025. Applications will be accepted at least 30 days from the posting date.
Keywords: Helpdesk, Service Desk, Call Center, Incident Management, Remedy, ServiceNow, XML, Technical Support, Account Management, Password Reset, Security Clearance, Secret Clearance, Desk Side Support, SLA, SOP, Data Ingestion, Homeland Security, Federal Systems, Customer Service, Access Management, WebSphere, Oracle, SAN, Linux, Capacity Planning, Flash, Troubleshooting, Ticketing System
#LI-MU1
#LI-ONSITE
Responsibilities of the Helpdesk Specialist include:
· Serve as the first point of contact for technical support via ticketing system, phone, email, or in person
· Troubleshoot and resolve user issues, escalating when necessary
· Manage account creation, password resets, and account lockouts
· Log incidents and resolutions in an incident management system
· Maintain service level agreements for Desk Side support
· Coordinate with higher-level support teams and establish phone bridges per SOPs
· Receive and convert critical time-sensitive data into XML format for system ingestion
Qualifications for the Helpdesk Specialist include:
· Active Secret clearance required
· Willingness to participate in a rotational on-call schedule for 24x7x365 system support
· 0-3 years of experience in Helpdesk, Service Desk, Call Center, or customer service roles
· Experience with incident management systems such as Remedy v20.02, ServiceNow, or similar
Compensation for the Helpdesk Specialist includes:
· Rate Range: $42,000
· Comprehensive Benefit Package: Medical/Dental/Vision, 401K, Sick Leave as Required by Law
This job is open for applications on September 18, 2025. Applications will be accepted at least 30 days from the posting date.
Keywords: Helpdesk, Service Desk, Call Center, Incident Management, Remedy, ServiceNow, XML, Technical Support, Account Management, Password Reset, Security Clearance, Secret Clearance, Desk Side Support, SLA, SOP, Data Ingestion, Homeland Security, Federal Systems, Customer Service, Access Management, WebSphere, Oracle, SAN, Linux, Capacity Planning, Flash, Troubleshooting, Ticketing System
#LI-MU1
#LI-ONSITE
group id: 10430981
