Today
Secret
Unspecified
None
Huntsville, AL (On-Site/Office)
Opportunity
PeopleTec is currently seeking a Service Catalog Specialist t o support our Huntsville, AL location.
PeopleTec is currently seeking an experienced Service Catalog Specialist to lead the creation and implementation of our organization's service catalog. This role will be responsible for identifying and documenting service request fulfillment processes, collaborating with stakeholders to define catalog offerings, and ensuring alignment with ITIL best practices.
Key Responsibilities:
Qualifications
Required Skills/Experience :
Education Requirements :
Desired Skills :
Overview
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EEO Statement
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
PeopleTec is currently seeking a Service Catalog Specialist t o support our Huntsville, AL location.
PeopleTec is currently seeking an experienced Service Catalog Specialist to lead the creation and implementation of our organization's service catalog. This role will be responsible for identifying and documenting service request fulfillment processes, collaborating with stakeholders to define catalog offerings, and ensuring alignment with ITIL best practices.
Key Responsibilities:
- Engage with business units and Service Delivery teams to understand existing services and requests.
- Document request fulfillment workflows for each service, ensuring accuracy, clarity, and repeatability.
- Design, build, and maintain a comprehensive service catalog that reflects current and future services.
- Standardize request processes, including approvals, SLAs, escalation paths, and fulfillment steps.
- Partner with Leadership to align catalog offerings with business needs and strategic objectives.
- Facilitate workshops and interviews with stakeholders to gather requirements and validate documentation.
- Provide guidance on ITIL Service Request Management best practices.
Qualifications
Required Skills/Experience :
- Proven experience in IT Service Management, Service Catalog development, or Process Design.
- Familiarity with ITIL practices (Foundation certification preferred).
- Strong documentation and process-mapping skills (Cameo, Visio, Lucidchart, or similar tools).
- Excellent communication and facilitation skills to work with stakeholders across technical and business teams.
- Experience with ITSM platforms (ServiceNow, Jira Service Management, BMC Helix, Ivanti, or similar) is highly desirable.
- Ability to work independently and drive initiatives from planning through execution.
- Must be a U.S. Citizen
- An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements :
- Bachelor's Degree in Computer Engineering, Computer Science, Information Technology, or related field.
Desired Skills :
- Change management and organizational adoption experience.
- Experience defining SLAs and KPIs for request fulfillment.
- Strong analytical and problem-solving abilities.
Overview
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EEO Statement
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
group id: 10268971
