Information Technology & Media Support Specialist

Location: Carlisle Barracks, Carlisle, Pennsylvania
Company: Lucayan Technology Solutions LLC
Employment Type: Full-Time

Job Summary

Lucayan Technology Solutions LLC is seeking an Information Technology & Media Support Specialist to provide IT, knowledge management, and media services in support of the U.S. Army Peacekeeping and Stability Operations Institute (PKSOI). This position plays a critical role in supporting PKSOI's mission by managing its digital platforms, knowledge repositories, and multimedia communications to ensure information is accessible, accurate, and effectively delivered to stakeholders worldwide.

Key Responsibilities

• Serve as data administrator and content organizer for PKSOI's website, SharePoint™ portal, Army 365 systems, and social media platforms.
• Manage and update digital publications, video streams, and web content, ensuring timely dissemination of PKSOI information.
• Provide Defense Visual Information Distribution Service (DVIDS) support by submitting, cataloging, tagging, and publishing audio, video, podcasts, and imagery.
• Maintain and organize lessons learned databases, linking reports, after-action reviews, and knowledge products to internal and external repositories.
• Support the PKSOI Publications Manager with digital repository upkeep, posting bulletins, and ensuring publications are accessible within 48 hours of release.
• Monitor and track RFIs and ISRs, recommending updates to FAQs and supporting rapid response efforts.
• Provide IT, audio/visual, and media support for PKSOI conferences, events, and simulcasts, including online registration and streaming.

Minimum Qualifications

• U.S. Citizen with ability to obtain installation access.
• High School Diploma or equivalent (Bachelor's degree in IT, Media, or Communications preferred).
• Experience with IT support, digital content management, or knowledge management systems.
• Skilled in Microsoft Office 365 (SharePoint, Teams, Power Automate, Power Pages).
• Ability to manage multimedia integration (video, audio, graphics) for digital and web products.

Required Qualifications

• Favorable NACI for Common Access Card (CAC) eligibility and DoD network access.
• Demonstrated ability to provide DVIDS media support.
• Familiarity with Knowledge Management systems and Communities of Practice/Interest.
• Strong organizational, communication, and collaboration skills.

Security Clearance & Certifications

• Clearance: Favorable National Agency Check with Inquiries (NACI).
• Training/Certifications (must complete or maintain):
  • Anti-Terrorism (AT) Level I Training.
  • iWATCH Army Security Awareness Training.
  • OPSEC Level I Training (initial and annual).
  • DoD Cyber Awareness Training.
  • DoD 8570.01-M IA/IT baseline certification within 6 months of appointment.

Work Environment

• Duty Station: Carlisle Barracks, PA (onsite required).
• Schedule: Monday-Friday, 0800-1700, excluding U.S. Federal holidays.
• Environment: Professional military-academic setting, working with Army staff, interagency, international, and academic partners.

Why Join Lucayan Technology Solutions LLC?

• Be part of a mission-driven team supporting the U.S. Army's peacekeeping and stability operations.
• Contribute to the digital transformation and knowledge management of a premier Army Institute.
• Competitive compensation, comprehensive benefits, and growth opportunities in defense IT and media operations.