Today
Top Secret/SCI
Unspecified
Polygraph
IT - Support
Washington, DC (On-Site/Office)
HELP DESK TECHNICIAN IV
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Provides end-user software and hardware troubleshooting
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Administers e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Maintains current knowledge of relevant technology as assigned
May coach and provide guidance to less-experienced professionals
May serve as a team or task lead
WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:
• Education: Associates of Arts/Associates of Science
• Experience: 5+ years of related experience
• Technical skills: Security+CE , PWS 9.1 (A+, HDI-CSR, HDI-SCD, HDI-SCA, ITIL, Microsoft 365)
• Security clearance level: TS/SCI W/POLY
• US citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
Work Requirements
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Provides end-user software and hardware troubleshooting
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Administers e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Maintains current knowledge of relevant technology as assigned
May coach and provide guidance to less-experienced professionals
May serve as a team or task lead
WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:
• Education: Associates of Arts/Associates of Science
• Experience: 5+ years of related experience
• Technical skills: Security+CE , PWS 9.1 (A+, HDI-CSR, HDI-SCD, HDI-SCA, ITIL, Microsoft 365)
• Security clearance level: TS/SCI W/POLY
• US citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
Work Requirements
group id: 90979310
Explore the Art of the Possible | GDIT
