Help Desk Specialist - CLEARED

Zachary Piper Solutions is looking for a Help Desk Specialist to provide support to a federal client in support of their mission critical systems. This is a full-time position and onsite in Colorado Springs, CO.

Essential Duties of the Help Desk Specialist:

• Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person.
• Assist customers, troubleshoot problems, and coordinate technical support.
• Account creations, account lockouts, password changes.
• Maintain service level agreements related to Desk Side support Service/Incident requests.
• Direct unresolved issues to the next level of support team member.

Qualifications of the Help Desk Specialist:

• 1-3+ years of experience in help desk, service desk, technical support, etc
• Must be able to obtain and maintain an active Secret clearance.
• Nice to have - experience with ticketing systems such as Remedy or ServiceNow

Compensation for the Help Desk Specialist:

• $40,000 - $43,000 (based on experience)
• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays

This job opens for applications on 9/16/2025. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-LS3 #LI-ONSITE

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