AVCOE Service Desk Representative

Description
Data Systems Analysts, Inc. is searching for a qualified Aviation Resource Training System (ARTS) Service Desk Support Representative at Fort Rucker, AL with an active SECRET security clearance. The selected candidate will join DSA's ARTS/GTIMS AVCOE support team at Fort Rucker. Responsibilities of this position include support local ARTS/GTIMS users at Fort Rucker, provide subject matter expertise to the on-site technical team and assist with activities supporting AVCOE users at Fort Huachuca. Current Ft Rucker Aviation operations knowledge is a plus. Knowledge in Azure infrastructure is desired but not required.

Required Qualifications

• Current Active SECRET clearance
• G/TIMS/ARTS operational experience
• Worked as either Military Aircrew or other Ops Experience in one of the Army Major Commands (MAJCOM)
• Service Desk experience

Clearance Required

• Current Active SECRET clearance

Desired Qualifications

• Current Knowledge of G/TIMS/ARTS program
• Current Knowledge of Army Network environments
• Former Army Aviator or Aviation Operations experiance
• ITIL certification (Foundation, Service Operations)
• CompTIA Security + certification
• Information Assurance Technician (IAT) Level II certification
• Familiarity with vulnerability management reports and actions
• Knowledge of Operating System and Application Hardening utilizing DISA STIG
• Possess knowledge of incident response processes/requirements

Key Responsibilities

• Provide Tier 1 product support for ARTS/GTIMS users.
• Timely response to resolve user requests via in-person, email, phone or other methods.
• Train users in current or upcoming new functionality, and assist on-site team with activities that resolve user issues (i.e. troubleshooting software).
• Gather help desk metrics and reports.
• Attend/provide briefing content and respond to requests for subject matter expertise from local team, other service desk representatives and AVCOE customers.
• Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of GTIMS capabilities.
• Service Desk personnel are responsible for initial entry and updating work tickets.
• Assist with loading and configuring ARTS/GTIMS client application on user workstations
• Assist in deploying software releases, upgrades and patches
• Perform software testing of GTIMS system.

#DSA209

#LI-KE1

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.

Create a Job Alert

Interested in building your career at Data Systems Analysts, Inc.? Get future opportunities sent straight to your email.
Create alert