Today
Secret
Unspecified
None
Colorado Springs, CO (On-Site/Office)
Position Title: Networks- Service Delivery Manager (SDM)
Location: Schriever SFB, Colorado Springs, CO
Relocation Assistance: None available at this time
Remote/Telework: No - Not available for this position
Clearance Type: DoD Secret
Shift: Day shift
Travel Required: Up to 10% of the time
Description of Duties:
The Networks - Service Delivery Manager (SDM) is accountable for end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/ branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/ Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services.
The candidate will:
The Cyber Security -Service Delivery Manager (SDM) is responsible for ensuring consistent, reliable, and efficient cybersecurity service delivery within a technical domain. The SDM ensures high-quality service and drives continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team
development. This role acts as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support. The ideal candidate brings strong leadership, interpersonal, and management skills, along with a solid understanding of cybersecurity services, enterprise operations, and mission-critical IT environments.
Key Responsibilities:
-Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities.
- Lead Service Governance (CAB/CCB/ARB participation) balancing velocity, reliability, and security; maintaining decision records and traceability.
- Define and maintain network service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices.
- Own Service Catalog entries for network services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks).
- Coordinate readiness for new/changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO evidence, handover).
-Forecast demand and plan capacity (circuits, bandwidth, ports, licenses, spares, staff) to meet growth and seasonal mission loads.
- Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations.
- Chair/drive change quality: peer reviews, pre implementation checks, maintenance windows, freeze periods, and rollback validation.
- Ensure deployments meet readiness gates (approvals, testing, monitoring, comms) and verify post change health and user impact.
- Ensure high quality first response (Own P1/P2 Major Incident bridges, communications, and stakeholder updates through restoration ( MTTA), restoration (MTTR), root cause capture, and formal post incident reviews with actions.
-Drive RCA with durable corrective actions; track aging and verify effectiveness.
- Manage availability targets, error budgets, technical debt, and resiliency patterns (path diversity, ECMP, QoS policy hygiene).
- Maintain service continuity and DR plans; schedule and document periodic tests (RTO/RPO attainment).
- Align operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure.
- Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles.
- Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements.
- Manage third party performance to underpin SLAs (circuits, managed services, hardware/software support); drive remediation plans where needed.
- Validate vendor change participation, runbooks, notifications, and contribution to incidents/RCAs.
- Provide daily/weekly/monthly performance reporting (site/service availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, capacity/utilization, ticket backlog aging, CSAT/NPS).
- Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions.
- Lead a matrixed team of controllers/engineers/analysts; set objectives, staffing plans, training paths, and on call
rotations.
- Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth.
The successful candidate will:
Minimum Qualifications:
Desired Qualifications:
Compensation:
Salary Range: $145,000 - $170,000 annually. Final compensation is based on experience, education, and directly relevant certifications.
Application Instructions:
Resumes must be submitted in month/year format to be considered. Candidates must be fully truthful in their application. Dishonesty or misrepresentation may result in disqualification.
About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights and to discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.
To learn more about Aegis Aerospace, visit our website at www.aegisaero.com
Equal Opportunity Employer / Protected Veteran / Disability
Location: Schriever SFB, Colorado Springs, CO
Relocation Assistance: None available at this time
Remote/Telework: No - Not available for this position
Clearance Type: DoD Secret
Shift: Day shift
Travel Required: Up to 10% of the time
Description of Duties:
The Networks - Service Delivery Manager (SDM) is accountable for end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/ branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/ Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services.
The candidate will:
The Cyber Security -Service Delivery Manager (SDM) is responsible for ensuring consistent, reliable, and efficient cybersecurity service delivery within a technical domain. The SDM ensures high-quality service and drives continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team
development. This role acts as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support. The ideal candidate brings strong leadership, interpersonal, and management skills, along with a solid understanding of cybersecurity services, enterprise operations, and mission-critical IT environments.
Key Responsibilities:
- Service Strategy & Governance
-Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities.
- Lead Service Governance (CAB/CCB/ARB participation) balancing velocity, reliability, and security; maintaining decision records and traceability.
- Define and maintain network service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices.
- Service Design & Catalog Management
- Own Service Catalog entries for network services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks).
- Coordinate readiness for new/changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO evidence, handover).
- Demand, Capacity & Financial Management
-Forecast demand and plan capacity (circuits, bandwidth, ports, licenses, spares, staff) to meet growth and seasonal mission loads.
- Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations.
- Change, Release & Deployment Management
- Chair/drive change quality: peer reviews, pre implementation checks, maintenance windows, freeze periods, and rollback validation.
- Ensure deployments meet readiness gates (approvals, testing, monitoring, comms) and verify post change health and user impact.
- Incident & Major Incident Management
- Ensure high quality first response (Own P1/P2 Major Incident bridges, communications, and stakeholder updates through restoration ( MTTA), restoration (MTTR), root cause capture, and formal post incident reviews with actions.
- Problem, Availability & Continuity Management
-Drive RCA with durable corrective actions; track aging and verify effectiveness.
- Manage availability targets, error budgets, technical debt, and resiliency patterns (path diversity, ECMP, QoS policy hygiene).
- Maintain service continuity and DR plans; schedule and document periodic tests (RTO/RPO attainment).
- Compliance, Risk & Security Alignment
- Align operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure.
- Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles.
- Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements.
- Vendor & Contract Management
- Manage third party performance to underpin SLAs (circuits, managed services, hardware/software support); drive remediation plans where needed.
- Validate vendor change participation, runbooks, notifications, and contribution to incidents/RCAs.
- Reporting & Communications
- Provide daily/weekly/monthly performance reporting (site/service availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, capacity/utilization, ticket backlog aging, CSAT/NPS).
- Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions.
- People Leadership & Knowledge Management
- Lead a matrixed team of controllers/engineers/analysts; set objectives, staffing plans, training paths, and on call
rotations.
- Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth.
The successful candidate will:
- Have strong communication and stakeholder management skills.
Minimum Qualifications:
- Must be a US citizen
- Must have an active DoD Secret Security Clearance (Exceptionally qualified candidates without an active Secret or above may be considered as long as they qualify for an interim clearance within 3 months.)
- Must have 12, or more, years of general (full-time) work experience
- Must have 5, or more, years of experience in network service delivery/operations for large enterprises (DoD/Federal preferred), including leadership of cross functional teams.
- Must have 1, or more, years of experience working in a management or leadership role
- Must have demonstrated command of ITIL 4 practices (incident/major incident, problem, change, release, service level, capacity/availability, continuity).
- Must have a proven ability to manage budgets, vendor contracts, and executive reporting
- Must be familiar with enterprise network architectures (data center, campus/branch, WAN/SD WAN, boundary security), observability concepts (telemetry, logs/metrics/flows), and RMF/STIG operating constraints in IL4/5/6 environments.
- Must have an active DoD 8570 IAM Level II (or higher) certification (examples: CISM, CISSP, CAP, CASP+ CE, GSLC).
Desired Qualifications:
- Have a bachelor's degree, or higher, in computer science, Information Technology
- Have an active DoD Top Secret with SCI security clearance.
- Have an ITIL® 4 Managing Professional (MP) or Strategic Leader (SL).
- Have a PMP or PMI ACP (program/project leadership and reporting).
- SAFe Agilist (SA) or Lean Portfolio/Architect for scaled environments.
- Lean Six Sigma Green Belt
- CCNP Enterprise or CCNP Service Provider (CCIE valued but not required).
- Baseline cloud networking cred
Compensation:
Salary Range: $145,000 - $170,000 annually. Final compensation is based on experience, education, and directly relevant certifications.
Application Instructions:
Resumes must be submitted in month/year format to be considered. Candidates must be fully truthful in their application. Dishonesty or misrepresentation may result in disqualification.
About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights and to discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.
To learn more about Aegis Aerospace, visit our website at www.aegisaero.com
Equal Opportunity Employer / Protected Veteran / Disability
group id: 10114403
