Today
Unspecified
Early Career (2+ yrs experience)
IT - Support
Jacksonville, FL (On/Off-Site)
Company Overview:
Subsidium, Inc. is a global provider of engineering, systems integration, technical, and programmatic services to both Government and Commercial entities. Subsidium provides mission critical services to Department of Defense (DoD) customers in CONUS, OCONUS, and forward deployed environments. Our customers demand the innovative, flexible, and mission focused approach that we deliver. Subsidium is dedicated to helping our customers overcome challenges through innovative solutions; particularly the continuing and evolving challenges presented in the transformation of the U.S. military and in the global war on terror. Subsidium and its employees are committed to mission accomplishment and organizational excellence.
Location: Regional Call Center (RCC) located at Naval Air Station (NAS) Jacksonville, FL
Salary: $45,000 to $50,000
Job Summary: The contractor will independently provide support services to receive and process customer requests for maintenance and repair of physical facilities. The Regional Call Center (RCC) receives service requests, obtains relevant information including a description of the problem or support required, location, and contact information.
The contractor is responsible for development, flow-charting, and submitting Regional Call Center Business Management Systems (BMS), and maintaining all applicable RCC BMS documentation current with NAVFAC enterprise changes. As part of this responsibility, the contractor is responsible for development, validation, and modification of the RCC Management Assistant Desk Guides. Analysts will coordinate individual Base Standard Operating Procedures (SOPs) with appropriate Public Works Department (PWD) personnel and route for continued Management Assistant training. The Analyst will review and interpret directives and special instructions from higher authority and assist the RCC Supervisor in the development and dissemination of policies and procedures concerning the management and operation of the RCC.
The contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. Contractor personnel must be properly trained and qualified to perform the tasks/services specified herein. The Government may provide other training as deemed appropriate.
Education/Certifications: None
Benefits and Perks:
Medical / Vision and Dental Plans
Holiday and Personal Time Off Pay
401K
Life Insurance
Education and Training Assistance Program (discussed during the onboarding process)
Incentive Plans and Referral Bonuses
Employee Assistance Programs
Subsidium, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Notes:
SECURITY CONSIDERATIONS
Work is UNCLASSIFIED. The Contractor shall comply with all applicable Department of Defense (DoD) security regulations and procedures. The contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, privacy act data, and Government personnel work products that are obtained or generated in the performance of their duties. A favorable Tier 3 Background Investigation will be required for all personnel requiring access to Government computers and workstations.
Travel
Travel may be required. The contractor may be required to travel to other locations in support of the tasks described in this statement of work. Prior to incurring any travel expenses, contractor personnel must obtain written authorization from the Contracting Officer that approves approximate travel, dates, expected duration, origin and destination, purpose, estimated costs and the number and names of personnel traveling. Contractor expense reports shall be prepared and processed in accordance with the Federal Travel Regulation (FTR).
Subsidium, Inc. is a global provider of engineering, systems integration, technical, and programmatic services to both Government and Commercial entities. Subsidium provides mission critical services to Department of Defense (DoD) customers in CONUS, OCONUS, and forward deployed environments. Our customers demand the innovative, flexible, and mission focused approach that we deliver. Subsidium is dedicated to helping our customers overcome challenges through innovative solutions; particularly the continuing and evolving challenges presented in the transformation of the U.S. military and in the global war on terror. Subsidium and its employees are committed to mission accomplishment and organizational excellence.
Location: Regional Call Center (RCC) located at Naval Air Station (NAS) Jacksonville, FL
Salary: $45,000 to $50,000
Job Summary: The contractor will independently provide support services to receive and process customer requests for maintenance and repair of physical facilities. The Regional Call Center (RCC) receives service requests, obtains relevant information including a description of the problem or support required, location, and contact information.
The contractor is responsible for development, flow-charting, and submitting Regional Call Center Business Management Systems (BMS), and maintaining all applicable RCC BMS documentation current with NAVFAC enterprise changes. As part of this responsibility, the contractor is responsible for development, validation, and modification of the RCC Management Assistant Desk Guides. Analysts will coordinate individual Base Standard Operating Procedures (SOPs) with appropriate Public Works Department (PWD) personnel and route for continued Management Assistant training. The Analyst will review and interpret directives and special instructions from higher authority and assist the RCC Supervisor in the development and dissemination of policies and procedures concerning the management and operation of the RCC.
The contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. Contractor personnel must be properly trained and qualified to perform the tasks/services specified herein. The Government may provide other training as deemed appropriate.
Education/Certifications: None
Benefits and Perks:
Medical / Vision and Dental Plans
Holiday and Personal Time Off Pay
401K
Life Insurance
Education and Training Assistance Program (discussed during the onboarding process)
Incentive Plans and Referral Bonuses
Employee Assistance Programs
Subsidium, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Notes:
SECURITY CONSIDERATIONS
Work is UNCLASSIFIED. The Contractor shall comply with all applicable Department of Defense (DoD) security regulations and procedures. The contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, privacy act data, and Government personnel work products that are obtained or generated in the performance of their duties. A favorable Tier 3 Background Investigation will be required for all personnel requiring access to Government computers and workstations.
Travel
Travel may be required. The contractor may be required to travel to other locations in support of the tasks described in this statement of work. Prior to incurring any travel expenses, contractor personnel must obtain written authorization from the Contracting Officer that approves approximate travel, dates, expected duration, origin and destination, purpose, estimated costs and the number and names of personnel traveling. Contractor expense reports shall be prepared and processed in accordance with the Federal Travel Regulation (FTR).
group id: 91004208
