Today
Public Trust
Unspecified
Unspecified
Home, PA (On-Site/Office)
Hello,
My name is Anubhav and I'm a recruiter at Artech. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position.
If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit. However, should this position be of interest to you, please send me your resume or contact me directly at 973.394.3936.
Below are the position details for your reference:
Job Title: Computer User Support Specialist
Location: Remote
Duration: 07 months +(Possible Extension)
Seeking a Computer User Support Specialist to join our team of qualified, diverse individuals. The IT Service Desk Technician provides technical assistance to HHS-VIP and HHS users, answers questions; resolves computer problems for clients via telephone or electronically, and onsite as needed; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Roles and Responsibilities:
• Provide responsive, reliable, and consistent service delivery to all users including VIPs.
• Provide IT services that appropriately respond to the time-sensitive needs of customers,
• Provide prompt referrals and escalations to an appropriate IT support service option.
• Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets.
• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
• Respond to and diagnoses problems through discussion with users.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track, and monitor Incidents in the ITSM system (ServiceNow ITSM) to ensure a timely resolution.
• Interact with Tier 3 for effective escalations to ensure prompt resolution.
• Provide onsite support to users once per week at the HHS OIG Regional Office, and as needed for additional onsite dispatch.
• Provide "smart hands" support to Tier 3 personnel when onsite.
Qualifications:
Required:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
• 2 years of experience with a Bachelor's; 0 years of experience with Masters, or 4 years with High School diploma.
• This position requires US Citizenship and ability to obtain public trust clearance.
• 1 year of experience working in a help desk environment with ITSM tools, preferably ServiceNow tools.
** Philadelphia, PA (must reside within 55 mile radius of Regional Office).
Regards,
Anubhav Tiwari
Associate Recruiter | CORE
Cell: +1- 973.394.3936
Email: anubhav.tiwari@artech.com
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Website: www.artech.com
My name is Anubhav and I'm a recruiter at Artech. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position.
If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit. However, should this position be of interest to you, please send me your resume or contact me directly at 973.394.3936.
Below are the position details for your reference:
Job Title: Computer User Support Specialist
Location: Remote
Duration: 07 months +(Possible Extension)
Seeking a Computer User Support Specialist to join our team of qualified, diverse individuals. The IT Service Desk Technician provides technical assistance to HHS-VIP and HHS users, answers questions; resolves computer problems for clients via telephone or electronically, and onsite as needed; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Roles and Responsibilities:
• Provide responsive, reliable, and consistent service delivery to all users including VIPs.
• Provide IT services that appropriately respond to the time-sensitive needs of customers,
• Provide prompt referrals and escalations to an appropriate IT support service option.
• Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets.
• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
• Respond to and diagnoses problems through discussion with users.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track, and monitor Incidents in the ITSM system (ServiceNow ITSM) to ensure a timely resolution.
• Interact with Tier 3 for effective escalations to ensure prompt resolution.
• Provide onsite support to users once per week at the HHS OIG Regional Office, and as needed for additional onsite dispatch.
• Provide "smart hands" support to Tier 3 personnel when onsite.
Qualifications:
Required:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
• 2 years of experience with a Bachelor's; 0 years of experience with Masters, or 4 years with High School diploma.
• This position requires US Citizenship and ability to obtain public trust clearance.
• 1 year of experience working in a help desk environment with ITSM tools, preferably ServiceNow tools.
** Philadelphia, PA (must reside within 55 mile radius of Regional Office).
Regards,
Anubhav Tiwari
Associate Recruiter | CORE
Cell: +1- 973.394.3936
Email: anubhav.tiwari@artech.com
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Website: www.artech.com
group id: artech
