Yesterday
Public Trust
Mid Level Career (5+ yrs experience)
$80,000 - $90,000
Occasional travel
IT - Support
San Antonio, TX (On-Site/Office)
Summary
Be a part of a first-of-its-kind team utilizing DevSecOps technology to rapidly deliver capabilities to support a wide range of DoD missions in the heart of downtown San Antonio. You will work in a modern facility supporting the startup culture to transform the future and protect the security of the United States. Take this opportunity to gain experience in an unclassified environment blended with public sector experience and support the mission of our military.
The cyber support specialist will courteously field incoming help requests from end users via video, chat and e-mail. This position is considered equivalent to a tier III service desk support.
General Qualifications
Proven track record of maintaining and troubleshooting end-user devices.
DoD and/or Air Force experience preferred.
Pass a Tier 1 background investigation
High level of integrity and accountability.
Eligible to obtain a Top-Secret Clearance if required.
Travel if required.
Education
High school diploma (or equivalency)
Desired Education
Associates degree with a major in Information Technology or cyber related field preferred.
Certification(s)
Required Certificate(s)
- Only One of the following is required:
CompTIA Security+
Cisco Certified Network Associate-Security (CCNA-Security)
GIAC Security Essentials (GSEC)
Systems Security Certified Practitioner (SSCP)
Desired Certificate(s):
Microsoft 365 Certified: Endpoint Administrator Associate
Apple Certified Support Professional (ACSP)
Key Deliverables
Controlled Unclassified Information (CUI) Management
Cybersecurity Incident Response
Data Rights Compliance and Management
IT Realtime Service Metrics Reporting
Software License Management
Knowledge
Knowledge of the latest version of Microsoft Windows environment.
Knowledge of configuration and setup of Apple iOS.
Knowledge of configuration and setup of Linux.
Knowledge of PC/client repair and maintenance (hardware/software).
Knowledge of iOS mobile device management (Jmaf).
Knowledge of Linux OS (Redhat).
Knowledge of two-factor authentication (Duo).
Knowledge of Air Force Network (AFNet) Standard Desktop Configuration (SDC).
Skills
Skill with leading a team of subordinate cyber support specialists.
Skill with Windows Deployment Services for client imaging.
Skill with imaging, managing, deploying, and configuring Windows 10/11 devices.
Skill with imaging, managing, deploying, and configuring iOS devices.
Skill with DoD Microsoft Teams troubleshooting.
Skill with Zoom troubleshooting and administration.
Be a part of a first-of-its-kind team utilizing DevSecOps technology to rapidly deliver capabilities to support a wide range of DoD missions in the heart of downtown San Antonio. You will work in a modern facility supporting the startup culture to transform the future and protect the security of the United States. Take this opportunity to gain experience in an unclassified environment blended with public sector experience and support the mission of our military.
The cyber support specialist will courteously field incoming help requests from end users via video, chat and e-mail. This position is considered equivalent to a tier III service desk support.
General Qualifications
Proven track record of maintaining and troubleshooting end-user devices.
DoD and/or Air Force experience preferred.
Pass a Tier 1 background investigation
High level of integrity and accountability.
Eligible to obtain a Top-Secret Clearance if required.
Travel if required.
Education
High school diploma (or equivalency)
Desired Education
Associates degree with a major in Information Technology or cyber related field preferred.
Certification(s)
Required Certificate(s)
- Only One of the following is required:
CompTIA Security+
Cisco Certified Network Associate-Security (CCNA-Security)
GIAC Security Essentials (GSEC)
Systems Security Certified Practitioner (SSCP)
Desired Certificate(s):
Microsoft 365 Certified: Endpoint Administrator Associate
Apple Certified Support Professional (ACSP)
Key Deliverables
Controlled Unclassified Information (CUI) Management
Cybersecurity Incident Response
Data Rights Compliance and Management
IT Realtime Service Metrics Reporting
Software License Management
Knowledge
Knowledge of the latest version of Microsoft Windows environment.
Knowledge of configuration and setup of Apple iOS.
Knowledge of configuration and setup of Linux.
Knowledge of PC/client repair and maintenance (hardware/software).
Knowledge of iOS mobile device management (Jmaf).
Knowledge of Linux OS (Redhat).
Knowledge of two-factor authentication (Duo).
Knowledge of Air Force Network (AFNet) Standard Desktop Configuration (SDC).
Skills
Skill with leading a team of subordinate cyber support specialists.
Skill with Windows Deployment Services for client imaging.
Skill with imaging, managing, deploying, and configuring Windows 10/11 devices.
Skill with imaging, managing, deploying, and configuring iOS devices.
Skill with DoD Microsoft Teams troubleshooting.
Skill with Zoom troubleshooting and administration.
group id: 91133722
