Customer Service Support Systems Administrator - TS/SCI with Pol

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

We are looking for someone to support ODNI Mobile Services Team. General understanding of computers, laptops, phones/set-up, installation, updates; Hardware/Software (Apple, Windows). Work schedule M-F, 10am - 6pm

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 5+ years of related
• Required Skills & Experience:
• Demonstrated experience in first and second-tier problem solving support related to standard desktop hardware, software, and peripherals.
• Demonstrated experience with applications such as Windows 10 and Microsoft Office.
• Demonstrated experience with Lotus Notes.
• Demonstrated experience with troubleshooting and the ability to resolve complex problems with maximum resourcefulness and speed using available resources.
• Demonstrated experience working independently to successfully resolve routine to complex technical problems in a fast-paced environment with minimal supervision.
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies.
• Demonstrated experience with requirements management.
• Demonstrated experience with transferring data between different systems.
• Desired Skills and Demonstrated Experience:
• Experience with account administration and maintenance.
• Demonstrated experience working both independently and as part of a team, with effective interpersonal skills.
• Demonstrated experience communicating effectively orally and written to convey complex technical concepts and project information to various audiences, and to make recommendations on both current and emerging technologies and design approaches.
• Demonstrated experience with procedures to download secure communication keys and equipment.
• Demonstrated experience installing computer peripherals.
• Demonstrated experience rebuilding workstations.
• Security Clearance Level: TS/SCI with Polygraph
• Location: McLean, VA - On Customer Site
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#JET
#GDITEnhanced2025

Work Requirements