Today
Secret
Early Career (2+ yrs experience)
IT - Support
Smyrna, GA (On-Site/Office)
Job Description
Job Title
Desktop Support Technician
Qualifications:
• High school diploma and 3+ years of relevant IT support experience, or equivalent combination of education and work experience.
• Active Top Secret clearance required
• Strong knowledge of Microsoft Windows operating systems, including troubleshooting OS-level issues.
• Experience with Active Directory for account management and troubleshooting.
• Familiarity with remote desktop tools and remote troubleshooting techniques.
• Ability to troubleshoot and resolve escalated hardware and software issues for desktop and peripheral devices.
• Knowledge of endpoint security tools and their deployment.
• Strong communication and interpersonal skills, with a customer-focused approach.
Technical Skills:
• Windows OS Support: Experience troubleshooting, configuring, and managing Windows 10/11, including application installation and system configurations.
• Active Directory: Proficient in managing user accounts, permissions, and troubleshooting related issues.
• Networking Basics: Understanding of DNS, DHCP, and basic TCP/IP networking, with the ability to troubleshoot network connectivity issues.
• Remote Desktop Support Tools: Familiar with tools like TeamViewer, Remote Desktop Protocol (RDP), and VNC to provide remote troubleshooting and support.
• Endpoint Management Tools: Experience with tools such as SCCM (System Center Configuration Manager), MECM (Microsoft Endpoint Configuration Manager), or similar for patch management and system updates.
• Security Tools: Familiar with endpoint security tools, including antivirus software, encryption methods, and multi-factor authentication (MFA) implementation.
• Hardware Support: Knowledge of hardware components (e.g., desktop, laptops, peripherals) and troubleshooting related hardware issues, including imaging, setup, and installation.
• Ticketing Systems: Experience with IT service management tools like ServiceNow, Jira, or similar ticketing systems for managing incidents and requests.
• Documentation and Reporting: Ability to create and maintain technical documentation, incident reports, and user guides, ensuring adherence to service standards and best practices.
Top Skills Details
1. 3-7 Years of Experience of Service Desk/Customer Service Support
2. 2-4 Years of Experience doing Deskside Support
3. Ability to work 7 days a week, potentially different shifts
SECRET/TS + Sec+ REQUIRED
Worksite Address
2400 Lake Park Drive Southeast, Smyrna, Georgia, United States, 30080
Additional Details:
3 Month Contract located in Smyrna, Georgia
Onsite
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
Because an active or interim DoD clearance is required, U.S. Citizenship is required
Job Title
Desktop Support Technician
Qualifications:
• High school diploma and 3+ years of relevant IT support experience, or equivalent combination of education and work experience.
• Active Top Secret clearance required
• Strong knowledge of Microsoft Windows operating systems, including troubleshooting OS-level issues.
• Experience with Active Directory for account management and troubleshooting.
• Familiarity with remote desktop tools and remote troubleshooting techniques.
• Ability to troubleshoot and resolve escalated hardware and software issues for desktop and peripheral devices.
• Knowledge of endpoint security tools and their deployment.
• Strong communication and interpersonal skills, with a customer-focused approach.
Technical Skills:
• Windows OS Support: Experience troubleshooting, configuring, and managing Windows 10/11, including application installation and system configurations.
• Active Directory: Proficient in managing user accounts, permissions, and troubleshooting related issues.
• Networking Basics: Understanding of DNS, DHCP, and basic TCP/IP networking, with the ability to troubleshoot network connectivity issues.
• Remote Desktop Support Tools: Familiar with tools like TeamViewer, Remote Desktop Protocol (RDP), and VNC to provide remote troubleshooting and support.
• Endpoint Management Tools: Experience with tools such as SCCM (System Center Configuration Manager), MECM (Microsoft Endpoint Configuration Manager), or similar for patch management and system updates.
• Security Tools: Familiar with endpoint security tools, including antivirus software, encryption methods, and multi-factor authentication (MFA) implementation.
• Hardware Support: Knowledge of hardware components (e.g., desktop, laptops, peripherals) and troubleshooting related hardware issues, including imaging, setup, and installation.
• Ticketing Systems: Experience with IT service management tools like ServiceNow, Jira, or similar ticketing systems for managing incidents and requests.
• Documentation and Reporting: Ability to create and maintain technical documentation, incident reports, and user guides, ensuring adherence to service standards and best practices.
Top Skills Details
1. 3-7 Years of Experience of Service Desk/Customer Service Support
2. 2-4 Years of Experience doing Deskside Support
3. Ability to work 7 days a week, potentially different shifts
SECRET/TS + Sec+ REQUIRED
Worksite Address
2400 Lake Park Drive Southeast, Smyrna, Georgia, United States, 30080
Additional Details:
3 Month Contract located in Smyrna, Georgia
Onsite
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
Because an active or interim DoD clearance is required, U.S. Citizenship is required
group id: 10105424
Accelerating IT transformation in the public sector
