Specialist 2 - Strat Sourcing/Logistics

Title - Export Operations Specialist
Location - Raritan, NJ 08869
Duration - 12+ Months
Pay rate - $34.15/hr.

Top Three Skills:

• Cross-functional collaboration skills
• Highly organized with the ability to handle multiple tasks simultaneously and effectively prioritize
• Ability to communicate professionally and effectively through multiple channels (i.e. phone, email, and other business correspondence)

Job Description:

• Entering sales orders, running order hold and error handling reports, satisfying special affiliate requirements/requests (i.e. specific lot/dating, etc.) in accordance with defined processes (SOP's), policies, quality controls, service quality guidelines and legal compliance activities (i.e., SOX, trade compliance, FDA, DEA).
• Ensures completion of inquiry/service requests (i.e. order status, stock availability, requests for documentation, etc.) to fulfillment to maintain a closed-loop process. Provides required Export documentation in advance of shipment arrival to prevent customs clearance delays, collaborating across multiple internal/external business partners to resolve import/export issues.
• Maintains detailed records in compliance with applicable GxP, SOX, safety and environmental requirements.
• Candidates will communicate action plans and resolutions to affiliates and leadership as well as think and communicate cross-functionally with data to investigate, research and resolve all exceptions promptly and accurately.
• Supports implementation of process improvements and projects as advised, ensuring clear and timely communication on status to key partners.
• The candidate will also perform issue/dispute management (claims, returns authorization processing, certificate of destruction, etc.) using the Export EGC database application; and support recall activities and system testing as needed.
• Adheres to all policies, procedures, and service level agreements for the supported franchises and ensuring order accuracy for reporting.
• Completes required compliance training by assigned due date.
• Builds and maintains Standard Operating Procedures in relevant Document Management System.
• May be advised to work non-standard hours due to Global affiliate business needs and may be asked to perform other assignments as needed.