Today
Secret
Unspecified
Unspecified
IT - Support
Colorado Springs, CO (On-Site/Office)
Zachary Piper is looking to hire several Helpdesk Specialists to provide expert technical support to a federal defense client. This role is critical to maintaining the integrity and availability of mission-critical systems that support national security operations and is located in Colorado Springs, CO .
Responsibilities for the Helpdesk Specialist include:
· Serve as the initial point of contact for technical assistance via ticketing system, phone, email, or in person.
· Troubleshoot and resolve user issues, escalating unresolved problems to higher-level support as needed.
· Perform account management tasks including account creation, password resets, and resolving account lockouts.
· Log and route service requests and incidents using an incident management system (e.g., Remedy, ServiceNow).
· Maintain accurate records of events, problems, and resolutions.
· Follow up with users to ensure issues are resolved and update status information.
· Support Desk Side service requests and maintain service level agreements.
· Establish phone bridges with support teams and customer leads per standard operating procedures.
· Receive and process critical time-sensitive data, converting it into customer-defined formats (e.g., XML) for system ingestion.
Qualifications for the Helpdesk Specialist include:
· 0-3 years of experience in Helpdesk, Service Desk, Call Center, or equivalent customer service roles.
· Active Secret clearance required.
· Must be willing to participate in a rotational on-call schedule to support 24x7x365 system uptime and meet recall requirements.
· Experience with incident management systems such as Remedy v20.02, ServiceNow, or similar platforms.
Compensation for the Helpdesk Specialist includes:
· Salary range: $20.00 - $22.00 hourly, commensurate with experience
· Comprehensive Benefits: Cigna Medical, Dental, Vision, ADP 401k, PTO, Paid Holidays, Paid sick leave as required by law
This job opens for applications on 9/10/2025. Applications will be accepted at least 30 days from the posting date.
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#LI-CP1
#LI-ONSITE
Responsibilities for the Helpdesk Specialist include:
· Serve as the initial point of contact for technical assistance via ticketing system, phone, email, or in person.
· Troubleshoot and resolve user issues, escalating unresolved problems to higher-level support as needed.
· Perform account management tasks including account creation, password resets, and resolving account lockouts.
· Log and route service requests and incidents using an incident management system (e.g., Remedy, ServiceNow).
· Maintain accurate records of events, problems, and resolutions.
· Follow up with users to ensure issues are resolved and update status information.
· Support Desk Side service requests and maintain service level agreements.
· Establish phone bridges with support teams and customer leads per standard operating procedures.
· Receive and process critical time-sensitive data, converting it into customer-defined formats (e.g., XML) for system ingestion.
Qualifications for the Helpdesk Specialist include:
· 0-3 years of experience in Helpdesk, Service Desk, Call Center, or equivalent customer service roles.
· Active Secret clearance required.
· Must be willing to participate in a rotational on-call schedule to support 24x7x365 system uptime and meet recall requirements.
· Experience with incident management systems such as Remedy v20.02, ServiceNow, or similar platforms.
Compensation for the Helpdesk Specialist includes:
· Salary range: $20.00 - $22.00 hourly, commensurate with experience
· Comprehensive Benefits: Cigna Medical, Dental, Vision, ADP 401k, PTO, Paid Holidays, Paid sick leave as required by law
This job opens for applications on 9/10/2025. Applications will be accepted at least 30 days from the posting date.
Helpdesk, help desk, it, information technology, entry level it, cleared jobs, clearancejobs, secret clearance, cleared helpdesk, remedy, servicenow, technology assistance, service request, ticketing, government it, federal it
#LI-CP1
#LI-ONSITE
group id: 10430981
