Today
Secret
Unspecified
Unspecified
Key West, FL (On-Site/Office)
MANTECH seeks a motivated, career and customer-oriented Field Support Technician to join our team in Key West, Florida.
Responsibilities include but are not limited to:
Minimum Qualifications:
Desired Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
- Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
- Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
- Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
- Escalate complex issues to senior Technicians and contribute to process improvement initiatives.
Minimum Qualifications:
- HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years' experience credit for education.
- 3+ years of experience with 2+ years of position-specific relevant experience.
- Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
- Proficiency in installing, configuring, and troubleshooting Windows operating systems.
- Experience with cybersecurity tools and best practices.
- Experience with end-user device support (desktops, laptops, mobile devices).
- Experience with Active Directory and remote desktop tools.
Desired Qualifications:
- Bachelor's degree in information technology, computer science, or a related field.
- Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.
- CompTIA A+ Certification.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Clearance Requirements:
- Must have an active Secret clearance.
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
group id: RTX14564a
