System Administrator (Field Support), Level 2

What You Will Do:

As a Tier 2 Field Support System Administrator at Independent Software, you will provide critical Tier 2 technical support to users across a secure, global IT infrastructure. You'll play an essential role in troubleshooting hardware and software issues, supporting cloud-based systems, and ensuring mission continuity in a dynamic, fast-paced environment.

You will be the go-to technical expert for system access, problem resolution, and desktop/network troubleshooting, helping to keep users online and systems running smoothly. If you're looking for a mission-impacting role that demands high attention to detail, clear communication, and a proactive support mindset, this position is for you.

Key Responsibilities:

• Provide technical support and troubleshooting for systems hardware and software
• Identify, investigate, and resolve issues affecting networked and standalone systems
• Deliver Tier 2 support to end users, escalating complex issues as needed
• Support remote users via desktop mirroring and other remote assistance tools
• Monitor and maintain system performance across enterprise cloud environments
• Log and track service desk tickets and ensure timely follow-up
• Mentor and provide guidance to junior support team members

Required Skills and Qualifications:

• Strong background in hardware and software diagnostics
• Experience providing remote desktop assistance in secure environments
• Proven ability to identify, analyze, and resolve system-level technical issues
• Ability to communicate clearly with both technical and non-technical audiences
• Familiarity with IT support workflows and enterprise support tools
• Comfortable working in a shift-based, mission-critical environment
• Must be able to work Wed-Sun 4am-12pm (Training M-F 6am-2pm)

Education and Experience:

• High School Diploma or GED with 15 years of related experience
  OR
• Bachelor's degree in a technical or related field with 10 years of related experience

Certifications:

• Must meet DoD 8570 IAT Level I certification requirements

Clearance Requirement:

• Must possess an active TS/SCI with appropriate Polygraph to be considered for this role

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.