Today
Public Trust
Unspecified
Unspecified
Falls Church, VA (On-Site/Office)
Overview
JOB TITLE: Lead VoIP Engineer
GOVERNMENT AGENCY : DOJ EOIR
POSITION INFORMATION : Full-time
LOCATION: Falls Church, VA (hybrid)
POSITION TIMING: Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement
BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off
ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
Responsibilities
Qualifications
REQUIRED:
PREFERRED:
WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.
ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
JOB TITLE: Lead VoIP Engineer
GOVERNMENT AGENCY : DOJ EOIR
POSITION INFORMATION : Full-time
LOCATION: Falls Church, VA (hybrid)
POSITION TIMING: Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement
BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off
ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
Responsibilities
- Act as the SME and Lead for a small team of VOIP engineers to support the Government's organization which has locations throughout the U.S. Support includes weekdays and after hours and weekend support.
- Design, configure, and deploy Cisco Collaboration solutions, including Unified Communications Manager (CUCM), Unity Connection, UCCX, and Finesse.
- Perform regular maintenance, updates, and patches to VoIP systems to ensure optimal performance and security.
- Proven experience working with voice service providers and carriers deploying and managing TDM and SIP based environments.
- Lead for evaluating, designing and/or implementing new VOIP / unified communication solutions.
- Serve as the interface between the Program, customer, and end-users to ensure that the technical VOIP solution(s) meet mission needs. Ensure that VOIP related projects are implemented on time and within cost.
- Diagnosing, troubleshooting, and resolving issues related to a wide range of areas including initially setting up, maintaining, or recovering customer VOIP sites, telecommunications circuits, routing and switching, Cisco VoIP / Unified Communications platform, VOIP handsets, etc,
- Perform regular maintenance, updates, and patches to VoIP systems to ensure optimal performance and security
- Troubleshoot and resolve VoIP-related issues, including call quality, connectivity, and configuration problems
- Work closely with other groups such as network, video conferencing, A/V and others to ensure a holistic solution meets mission needs.
- Provide guidance and training for junior VOIP engineers
- Working with multiple vendors, subject matter experts, and service providers.
- Attending customer meetings and providing detailed reporting as required.
- Provide weekly incidents reports, status reports and project task status to the Program Manager and Government.
Qualifications
REQUIRED:
- A bachelor's degree in Computer Science, Math or Engineering, or 10 years of relevant experience.
- A minimum of (8) eight years of demonstrated technical experience with VOIP solutions
- Demonstrated experience supporting a government customer VOIP environment with distributed sites in multiple U.S. locations.
- Excellent written and verbal communication
- Comfortable interfacing with Government leadership
- Demonstrated experienced leading or mentoring junior VOIP engineers
PREFERRED:
- Cisco WebEx certification
- Cisco CCNA certification
- Knowledge of or experience with networking, VTC, data circuits (T1, T3, etc.), security hardware (firewalls, IPS, etc.), MS Windows client OS, MS Office including Visio, Word, and Excel, network encryption devices and virtualization
WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.
- The person in this position must be able to remain in a stationary position 50% of the time.
- The person in this position must have the ability to lift and move IT equipment weighing up to 50 pounds.
ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
group id: 10216445
