IT Certified Professional - Intermediate - TS/SCI required

IT Certified Professional - Intermediate

Oversee complex programs that drive impactful mission outcomes for our customers as a IT Certified Professional - Intermediate. Here, you'll see the bigger picture on mission initiatives and where your program management career can go at GDIT.

MEANINGFUL WORK AND PERSONAL IMPACT
As an IT Certified Professional - Intermediate, the work you'll do at GDIT will be impactful to the mission of INSCOM.

• Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware
• Responsible for moderately complex tasks typically relating to network monitoring, operations, installation or maintenance. Handles routine network activities and identifies and resolves routine network problems.
• Handles problem that the first-tier of help desk support is unable to resolve.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Maintains currency and high level of technical skill in field of expertise.
• Escalates more complex problems to Senior Level.
• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
• Perform systems administration of desktop systems connected to local and wide area networks.
• Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
• Provides polite and friendly customer service
• Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications
• Works through various types Tier I issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
• Possesses comprehensive knowledge of desktop operating systems and applications

WHAT YOU'LL NEED TO SUCCEED
Bring your IT Certified Professional expertise along with a drive for innovation to GDIT. The IT Certified Professional must have:
• Education: Bachelor of Arts/Bachelor of Science
• Experience: 5+ years of related experience

• Certification: IAT II 8570/8140 Baseline Certification Security+ or equivalent
• Technical skills: Desktop system management/maintenance responsibilities- account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
• Security clearance level: TS SCI
• US citizenship required

• Role requirements:

• Location: Onsite at Fort Huachuca
• Travel: Up to 10%

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

Work Requirements