Senior ServiceNow Developer

Overview

At Credence, we support our clients' mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an upcoming need for a Senior ServiceNow Developer to support large-scale digital modernization efforts for mission-critical Department of Defense (DoD) systems with massive national impact. This role will serve as a Sustainment Lead/SME, providing expert-level knowledge of lifecycle sustainment, while leading the design, customization, and enhancement of ServiceNow applications. The developer will build workflows, integrations, and user-facing solutions that align with mission requirements, while ensuring compliance with DoD security and sustainment standards. The candidate will also provide technical leadership, direct junior developers, and help ensure sustainment and modernization objectives are met on schedule. This position is based in Credence's corporate offices located in Tyson's Corner in McLean, VA or Dayton OH. This role is slated to kick off in Sept 2025.

Responsibilities include, but are not limited to the duties listed below

• Formulate and define specifications for complex software applications and maintain/modify existing systems using manufacturer utilities and engineering releases.
• Design software, hardware, and communication architectures to meet enterprise and cross-functional requirements, ensuring compliance with DoD open systems standards.
• Lead efforts in program design, coding, testing, debugging, and documentation for mission-critical systems.
• Provide in-depth software systems programming and analysis, including advanced file maintenance, telecommunications networks, and scientific/mathematical software packages.
• Apply expertise with MicroStrategy or other BI platforms for analytics, data modeling, and dashboard design to support mission operations.
• Implement modern security solutions such as blockchain and cryptography to harden system designs.
• Direct, mentor, and review the work of task personnel, ensuring quality assurance, adherence to standards, and project deadlines are met.
• Identify, assess, and present options for system improvements, including hardware/software upgrades and emerging technologies.
• Evaluate new and existing software products; ensure systems remain efficient, sustainable, and aligned with mission requirements.
• Work closely with project management to define project schedules and technical direction.

Education, Requirements and Qualifications

• Design, develop, test, and deploy custom ServiceNow applications, workflows, business rules, UI policies, and integrations.
• Serve as a Sustainment SME/Lead, providing expert-level support in sustainment lifecycle management activities across ServiceNow applications and modules.
• Analyze functional requirements and design scalable, secure ServiceNow solutions that address business domains such as personnel, logistics, finance, and contracts.
• Enhance applications to reduce operating time, improve efficiency, and ensure high availability across ServiceNow environments.
• Develop and support REST/SOAP API integrations between ServiceNow and external DoD/federal systems.
• Prepare program-level and user-level documentation, ensuring adherence to Information Assurance (IA), Quality Assurance (QA), and Change Management (CM) standards.
• Conduct functional testing, regression testing, and debugging to ensure ServiceNow applications meet mission-critical requirements.
• Implement and manage security models and role-based access controls in alignment with DoD compliance requirements.
• Provide guidance and technical direction to junior ServiceNow developers and ensure deadlines and sustainment objectives are met.

Additional Qualifications Preferred:

• Locals Preferred
• Active Public Trust /Secret Clearance preferred.

Working Conditions and Physical Requirements

Primary Location: McLean VA

Hours on-site: Monday - Friday

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

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