Yesterday
Secret
Early Career (2+ yrs experience)
$40,000 - $50,000
No Traveling
IT - Hardware
Jbsa Randolph, TX (On-Site/Office)
Help Desk Specialist II
Educational Level: Associates Degree in Management of Information
Systems/Technology or similar degree.
Years of Experience: Three years minimum
Knowledge, Skills, and Abilities (KSAs):
• Experience responding to and diagnosing problems through discussion with users.
• Ensures a timely process through which problems are controlled. Includes problem
recognition, research, isolation, resolution, and follow-up steps.
• Experience with help desk operations and serving as focal point for customer concerns.
• Experience providing support to end users on a variety of issues.
• Experience identifying, researching, and resolving technical problems.
• Experience responding to telephone calls, email and personnel requests for technical
support.
• Experience documenting, tracking, and monitoring problems to ensure a timely
resolution.
• Experience providing second-tier support to end users for either PC, tablet, mobile
phone, server, network, or mainframe applications or hardware.
• Experience interacting with network services, software systems engineering, and/or
applications development to restore service and/or identify and correct core problem.
Certifications: Information Assurance Technical (IAT) Level II
Security Requirement:
• US Citizenship required
• DoD government security clearance SECRET or higher
Educational Level: Associates Degree in Management of Information
Systems/Technology or similar degree.
Years of Experience: Three years minimum
Knowledge, Skills, and Abilities (KSAs):
• Experience responding to and diagnosing problems through discussion with users.
• Ensures a timely process through which problems are controlled. Includes problem
recognition, research, isolation, resolution, and follow-up steps.
• Experience with help desk operations and serving as focal point for customer concerns.
• Experience providing support to end users on a variety of issues.
• Experience identifying, researching, and resolving technical problems.
• Experience responding to telephone calls, email and personnel requests for technical
support.
• Experience documenting, tracking, and monitoring problems to ensure a timely
resolution.
• Experience providing second-tier support to end users for either PC, tablet, mobile
phone, server, network, or mainframe applications or hardware.
• Experience interacting with network services, software systems engineering, and/or
applications development to restore service and/or identify and correct core problem.
Certifications: Information Assurance Technical (IAT) Level II
Security Requirement:
• US Citizenship required
• DoD government security clearance SECRET or higher
group id: 91103685
