Today
Secret
Unspecified
Unspecified
IT - Support
Falls Church, VA (On-Site/Office)•Jacksonville, FL (On-Site/Office)
Overview:
Creek Technology is seeking a Senior Help Desk Technician to provide Tier 2/3 on-site IT support, pending contract award. The Senior Help Desk Technician will troubleshoot complex technical issues, oversee junior technicians, and ensure compliance with enterprise and DoD IT standards while maintaining high levels of customer service.
Key Responsibilities:
Qualifications:
Required Certifications:
Preferred Certifications:
Clearance:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodation during the interview process.
Creek Technologies Company is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company.
Creek Technology is seeking a Senior Help Desk Technician to provide Tier 2/3 on-site IT support, pending contract award. The Senior Help Desk Technician will troubleshoot complex technical issues, oversee junior technicians, and ensure compliance with enterprise and DoD IT standards while maintaining high levels of customer service.
Key Responsibilities:
- Provide Tier 2/3 support for hardware, software, and network issues.
- Perform hardware/software installations, end-user device (EUD) provisioning, and system upgrades.
- Oversee and mentor junior technicians, providing technical guidance and workload prioritization.
- Process System Authorization Access Requests (SAARs) in accordance with enterprise policies.
- Ensure systems meet DoD STIG compliance requirements.
- Manage service tickets and requests using ServiceNow or equivalent ticketing systems.
- Support office relocations, IT upgrades, and special projects as required.
- Document troubleshooting steps, resolutions, and process improvements.
Qualifications:
- Associate's or Bachelor's degree in Information Technology or related field.
- 7+ years of progressive help desk or IT support experience.
- Strong troubleshooting skills with hardware, operating systems, and enterprise applications.
- Experience managing tickets in ServiceNow (or similar systems) and maintaining compliance with DoD standards.
- Ability to train, mentor, and oversee junior IT staff.
Required Certifications:
- DoD 8570 IAT Level II (e.g., Security+, GSEC, SSCP).
Preferred Certifications:
- Security+.
- CompTIA A+.
- CompTIA Network+.
- ITIL Foundation.
Clearance:
- Active Secret clearance required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodation during the interview process.
Creek Technologies Company is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company.
group id: 90987545
