SPO Tier 2 Support & Development Specialist

We are seeking a highly skilled Tier 2 Support & Development Specialist to provide advanced support and development capabilities across SharePoint Online (SPO) and SharePoint Subscription Edition (SE) environments. This role blends hands-on troubleshooting with development expertise, helping to resolve complex issues, build custom solutions, and maintain system health. The ideal candidate will have a strong background in SharePoint Online, Power Platform, and Dataverse, along with user support experience. They should be skilled in automation, solution customization, and driving operational excellence across collaborative environments.

Job Duties and Responsibilities:

• Issue Resolution: Investigate and resolve Tier 2 technical issues related to SharePoint architecture, custom solutions, site collections, permissions, lists/libraries, and Power Platform integrations.
• Development & Customization: Build, debug, and enhance SharePoint solutions using SPFx, PowerShell, PnP, JavaScript/TypeScript, and Power Platform (Power Automate, Power Apps). Support branding, site templates, and user experience enhancements.
• Workflow Automation: Support and maintain Power Automate workflows and legacy SharePoint Designer workflows.
• Integration Support: Assist with integrations between SharePoint and other Microsoft 365 services (e.g., Teams, OneDrive, Outlook), as well as third-party or line-of-business applications.
• Monitoring & Optimization: Proactively monitor site and system performance, recommend optimizations, and ensure platform stability and compliance with organizational standards.
• User Support & Enablement: Provide guidance to site owners, content managers, and end-users on best practices, governance policies, and feature usage.
• Documentation: Maintain internal documentation, technical guides, scripts, and SOPs to support knowledge transfer and consistent service delivery.
• Collaboration: Partner with system administrators, architects, security teams, and Microsoft support to resolve high-impact issues or deliver enhancements.
• Incident Management: Track and manage issues using ITSM tools like ServiceNow, ensuring timely communication and resolution.
• Other duties as assigned.

Job Requirements (Education/Skills/Experience):

• The selected candidate must be a United States citizen and possess the ability to obtain a Secret security clearance. Preference will be given to candidates who currently hold a Public Trust designation at the time of hire.
• 3+ years of hands-on experience supporting and developing in both SharePoint Online and SharePoint on-premises environments (preferably SharePoint SE).
• Experience migrating or co-managing hybrid SharePoint environments.
• Demonstrated experience with troubleshooting permissions, site structures, and workflow issues.

Technical Skills:

• Proficient in SPFx (SharePoint Framework), PowerShell scripting, PnP PowerShell, JavaScript, and HTML/CSS.
• Experience with Power Platform tools: Power Automate, Power Apps, and Power BI.
• Familiarity with SharePoint Designer and InfoPath (for legacy support).
• Experience configuring and managing SharePoint SE service applications, central admin, ULS/event logs, and SQL Server dependencies.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical audiences.
• Proactive and detail-oriented, with a collaborative mindset.

Additional Requirements:

• Experience with ITSM tools like ServiceNow and Jira.
• Understanding of governance, security, and compliance within Microsoft 365.
• Ability to manage multiple tickets and development tasks in a dynamic environment.

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC's ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

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