Sep 12
Top Secret
Mid Level Career (5+ yrs experience)
$150,000 and above
IT - Software
Tampa, FL (On-Site/Office)
ServiceNow Systems Engineer / SME
MacDill AFB - Tampa, FL
Ready to take your skills to the next level? Join RedSky, a technical consulting firm specializing in systems administration, IT governance and policy, program and project management, and cybersecurity operations. We are seeking a highly skilled ServiceNow Systems Engineer to support the development, testing, and production of ServiceNow environments for an extensive, mission-driven Information Technology Program. This position is based in Tampa, FL, and offers the opportunity to deliver enterprise-level ServiceNow solutions in support of a high-impact federal customer.
Best-in-Class Benefits and Perks:
We value our employees’ time and efforts. Our commitment to your success is enhanced by competitive compensation of $175,000 - $180,000, depending on experience, and an extensive benefits package including:
• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Education Assistance: Tuition reimbursement
• Well-being and work-life balance: Paid government holidays and personal leave
Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
To thrive, you should have:
• An active Top-Secret (TS) clearance, with the ability to upgrade to Sensitive Compartmented Information (TS/SCI).
• Bachelor’s degree in Computer Science, Information Systems, or a related field with a minimum of 5 years of relevant professional experience, including 3–5 years as a ServiceNow Systems Engineer.
• ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer; ITIL v4 Foundation and applicable DoD 8140/8570 certification required.
• Solid hands-on experience with ServiceNow scripting, including JavaScript, HTML, CSS, AngularJS, Jelly scripts, and RESTful APIs, plus knowledge of ITSM processes (incident, problem, change, request, knowledge management).
• Solid understanding of best-practice engineering methods and ability to implement ServiceNow ITSM solutions effectively.
• Availability to travel up to 10%, including OCONUS locations.
Responsibilities as the ServiceNow Subject Matter Expert include:
• Manage and Enhance ServiceNow Platform: Perform system maintenance, upgrades, customizations, and workflow development while integrating with external systems.
• Support ITOM/ITAM Functions: Oversee discovery, service mapping, asset management, and event management to ensure accurate and efficient IT operations.
• Ensure System Stability & Database Management: Monitor performance, mitigate risks, and maintain relational databases (e.g., MariaDB) for reliable service delivery.
• Configure and Optimize ITSM/SPM Modules: Implement and support ServiceNow SPM, Agile, and ITSM processes, developing dashboards, KPIs, and reports for visibility.
• Collaborate & Train Users: Work with stakeholders to improve IT services, apply ITIL/Agile best practices, and provide end-user support and training.
Ready to take your career to the next level?
Take the next step in your career with a company committed to your success. Apply now and be a part of our mission-driven journey!
We are an equal-opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
MacDill AFB - Tampa, FL
Ready to take your skills to the next level? Join RedSky, a technical consulting firm specializing in systems administration, IT governance and policy, program and project management, and cybersecurity operations. We are seeking a highly skilled ServiceNow Systems Engineer to support the development, testing, and production of ServiceNow environments for an extensive, mission-driven Information Technology Program. This position is based in Tampa, FL, and offers the opportunity to deliver enterprise-level ServiceNow solutions in support of a high-impact federal customer.
Best-in-Class Benefits and Perks:
We value our employees’ time and efforts. Our commitment to your success is enhanced by competitive compensation of $175,000 - $180,000, depending on experience, and an extensive benefits package including:
• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Education Assistance: Tuition reimbursement
• Well-being and work-life balance: Paid government holidays and personal leave
Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
To thrive, you should have:
• An active Top-Secret (TS) clearance, with the ability to upgrade to Sensitive Compartmented Information (TS/SCI).
• Bachelor’s degree in Computer Science, Information Systems, or a related field with a minimum of 5 years of relevant professional experience, including 3–5 years as a ServiceNow Systems Engineer.
• ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer; ITIL v4 Foundation and applicable DoD 8140/8570 certification required.
• Solid hands-on experience with ServiceNow scripting, including JavaScript, HTML, CSS, AngularJS, Jelly scripts, and RESTful APIs, plus knowledge of ITSM processes (incident, problem, change, request, knowledge management).
• Solid understanding of best-practice engineering methods and ability to implement ServiceNow ITSM solutions effectively.
• Availability to travel up to 10%, including OCONUS locations.
Responsibilities as the ServiceNow Subject Matter Expert include:
• Manage and Enhance ServiceNow Platform: Perform system maintenance, upgrades, customizations, and workflow development while integrating with external systems.
• Support ITOM/ITAM Functions: Oversee discovery, service mapping, asset management, and event management to ensure accurate and efficient IT operations.
• Ensure System Stability & Database Management: Monitor performance, mitigate risks, and maintain relational databases (e.g., MariaDB) for reliable service delivery.
• Configure and Optimize ITSM/SPM Modules: Implement and support ServiceNow SPM, Agile, and ITSM processes, developing dashboards, KPIs, and reports for visibility.
• Collaborate & Train Users: Work with stakeholders to improve IT services, apply ITIL/Agile best practices, and provide end-user support and training.
Ready to take your career to the next level?
Take the next step in your career with a company committed to your success. Apply now and be a part of our mission-driven journey!
We are an equal-opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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