Business Operations Assistant

Business Operations Assistant

Overview:

TSA, Inc. is seeking a Business Operations Assistant to join our team and support the day-to-day operations of our growing business. This is a great opportunity for someone who is highly organized, enjoys helping others, and thrives in a fast-paced, team-oriented environment. In this role, you'll be the friendly face that greets visitors, keeps daily operations running smoothly, and plays a key part in supporting travel coordination, event planning, and basic administrative tasks. If you're eager to learn, have strong communication skills, and take pride in providing excellent customer service, we'd love to have you on our team!

Roles/Responsibilities:

• Greet visitors and provide excellent customer service at the front desk.
• Answer incoming phone calls professionally and route them to the appropriate team members.
• Schedule and manage conference room reservations.
• Assist with booking, processing and auditing travel reservations/reimbursements through company systems.
• Perform basic administrative duties such as filing, scanning, and data entry.
• Provide support for small subcontract management tasks under the guidance of senior staff.
• Track and maintain basic project and operational data for reporting purposes.
• Assist with preparing simple reports or summaries using Microsoft Office tools (Word, Excel, PowerPoint).
• Support the Business Operations team with various tasks as assigned to keep daily operations running smoothly.
• Build and submit monthly expense reports for company credit card reconciliations.
• Manage basic office supply purchases to ensure the office is well-stocked and organized.
• Coordinate in-office company events, including tracking attendance and arranging food orders.

Qualifications Required:

• High school diploma or equivalent.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent customer service and communication skills, both verbal and written.
• Professional and courteous demeanor with the ability to remain calm under pressure and handle difficult situations diplomatically.
• Attention to detail and commitment to accuracy in all tasks.
• Willingness to learn and take direction from senior team members.

Qualifications Desired:

• Prior administrative or customer service experience, especially in an office environment.
• Experience with travel booking or expense processing systems (e.g., SAP Concur).
• Basic knowledge of government contracting or travel policies (e.g., Joint Travel Regulation, Federal Travel Regulation, Per Diem).
• Interest in gaining experience in contracts administration or project support roles.

TSA is committed to pay transparency for our applicants and employees. The salary range for this position is $45,000.00-$55,000.00. Actual compensation will be determined based on several factors permitted by law. JHNA/TSA provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.