Sep 3
Public Trust
Early Career (2+ yrs experience)
IT - Support
Location: 100% remote
Years’ Experience: 2+ years professional experience
Education: Bachelor’s Degree required
Clearance: Applicants must be able to obtain and maintain a Secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
• Customer service focused with ability to provide accurate, timely, and professional resolution on all supported issues.
• Ability to diagnose and resolve technical issues and escalate when appropriate.
• Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
Responsibilities
• Answers specific questions about installation, operation, configuration, customization and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to senior level contract support team members.
• Level II knowledge of hardware and/or software products required.
• Experience with the access control processes and systems of ICAM (Identity, Credential, and access management).
• Knowledge of cloud based containerized environments.
• Typically involves use of problem management database and help desk system.
• Must have strong communications skills and be able to communicate technical issues effectively.
• Experience with NIPR environments.
• Sound understanding of Information Management and Cyber Security related processes and requirements (AR 25-2, NIST 8500.2, NIST SP 800-53/A, and NIST SP 37/A).
• Experience with course management software Moodle is a plus.
• Experience with Devops software Gitlab is a plus.
• Experience with AWS (Amazon Web Services) cloud environment is a plus.
• Other duties as assigned.
Qualifications
• Must have or be able to obtain a Security clearance required up to Top Secret.
• Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience.
• Must be customer service oriented.
• Excellent verbal and written communication skills.
Years’ Experience: 2+ years professional experience
Education: Bachelor’s Degree required
Clearance: Applicants must be able to obtain and maintain a Secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
• Customer service focused with ability to provide accurate, timely, and professional resolution on all supported issues.
• Ability to diagnose and resolve technical issues and escalate when appropriate.
• Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
Responsibilities
• Answers specific questions about installation, operation, configuration, customization and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to senior level contract support team members.
• Level II knowledge of hardware and/or software products required.
• Experience with the access control processes and systems of ICAM (Identity, Credential, and access management).
• Knowledge of cloud based containerized environments.
• Typically involves use of problem management database and help desk system.
• Must have strong communications skills and be able to communicate technical issues effectively.
• Experience with NIPR environments.
• Sound understanding of Information Management and Cyber Security related processes and requirements (AR 25-2, NIST 8500.2, NIST SP 800-53/A, and NIST SP 37/A).
• Experience with course management software Moodle is a plus.
• Experience with Devops software Gitlab is a plus.
• Experience with AWS (Amazon Web Services) cloud environment is a plus.
• Other duties as assigned.
Qualifications
• Must have or be able to obtain a Security clearance required up to Top Secret.
• Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience.
• Must be customer service oriented.
• Excellent verbal and written communication skills.
group id: 91099499
