Configuration Management Database Specialist - LLJP00001825

Job Title: Configuration Management Database Specialist

Job Location: Remote

Onsite Requirements:

* ServiceNow IT Service Management
* Configuration Management Database
* Translating business requirements to technical specifications and data analytic experience

Job Description:

* This position will be part of the Information Services Department's (ISD) Enterprise Technology & Tools Sector; Asset Services Team.
* This team inside of ISD provides enterprise IT services to the Laboratory community including the configuration management database and service observability & alerting.

Required Skills:

* Must understand basic IT System Administrator processes & terminology.
* Data Analysis
* Reviewing Specification Requirements
* Translates Business Requirements into Technical Specifications
* Understands and Executes Project Requirements
* Agile Software Development Lifecycle
* Excellent Problem Solving
* Strong customer service skills and communication
* ServiceNow IT Service Management
* ServiceNow Multi-Source Configuration Management Database (CMDB) Administration
* ServiceNow
* Technical Documentation

Nice to Have:

* Application and infrastructure monitoring (system performance, identifying issues, troubleshooting)
* ServiceNow Development
* ServiceNow ITSM Development
* Integrating alerts into ServiceNow (ITOM)
* Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)

Skill Matrix:


Must Have

Data/Reporting:

* Data Analysis - 3 years

Experience:

* Agile Methodologies - 1 year

Program/Project Management OR Analysis:

* Reviewing Specification Requirements - 3 years
* Translates Business Requirements into Technical Specifications - 2 years
* Understands and Executes Project Requirements - 2 years

Soft Skills:

* Excellent Problem Solving - Yes
* Strong customer service skills and communication - Yes

Software:

* ServiceNow IT Service Management - 3 years
* ServiceNow Multi-Source Configuration Management Database (CMDB) Administration - 4 years

Software Tools:

* ServiceNow - 2 years

Systems:

* Basic understanding of IT System Administrator processes & terminology - 4 years

Writing/Editing:

* Technical Documentation - 2 years



* **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
* This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.
* This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role.
* Due to the nature of the work, a United States Government Clearance is required to be eligible for the position**