Today
Confidential
Unspecified
Unspecified
Management
Washington, DC (On-Site/Office)
Overview
The Work
The Operations Manager/Project Manager II shall be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
Responsibilities
Key Responsibilities
Qualifications
Qualifications - Here's What You Need
Minimum Skills:
Desired Qualifications:
Our Commitment to you / overview of benefits
Reports to: Managing Director
Working Conditions
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range
USD $110,000.00 - USD $130,000.00 /Yr.
The Work
The Operations Manager/Project Manager II shall be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
Responsibilities
Key Responsibilities
- Ensure the consistent execution of day-to-day operations, including performance monitoring to meet service delivery expectations and key performance indicators (KPIs).
- Establish, implement, and monitor operational standards, policies, and standard operating procedures (SOPs).
- Manage personnel deployment, workload distribution, and resource allocation to maximize operational efficiency.
- Oversee contractor staff and government personnel supporting program or project tasks.
- Identify, prioritize, and mitigate operational risks to include cybersecurity, supply chain concerns, and any challenges impacting mission-critical activities.
- Develop contingency plans to ensure continuity of operations (COOP) during emergencies or disruptions.
- Develop and manage periodic status reports, operational metrics, and compliance documentation for internal stakeholders or oversight agencies.
- Maintain compliance with federal and client specific regulations, including FISMA, acquisition policies, and performance management standards.
- Develop detailed project plans, including scope, schedule, budget, and resource requirements, in compliance with the client's acquisition and project management processes (e.g., Acquisition Management Directive 102-01).
- Define project objectives and align them with the client's mission goals or division-specific priorities.
- Oversee the execution of multiple medium- to large-scale projects, ensuring they are delivered on time, within scope, and on budget.
- Monitor task progress, adjust schedules, and reallocate resources as needed to meet changing requirements or address issues.
- Act as the primary point of contact for project stakeholders, including the client's leadership, interagency partners, and contractors.
- Conduct regular status meetings, briefings, and consultations to ensure clear communication and alignment of goals.
- Monitor contractor performance to ensure compliance with contract terms, deliverables, and quality standards.
- Manage project change requests, controlling scope creep and ensuring modifications meet mission needs while adhering to contracting and budgetary limitations.
- Lead cross-functional teams, mentor junior staff, and foster a collaborative working environment.
- Conduct performance reviews, identify training needs, and support professional development initiatives.
- Work cohesively with other components, federal agencies, and external stakeholders for mission success.
- Participate in joint planning and policy-setting discussions, ensuring representation of the project's or program's goals.
- Make critical and timely decisions during operational or security challenges.
- Serve as an escalation point for operational or project-related issues requiring senior-level intervention.
- Ensure alignment with the client's policies, directives, and federal government guidelines (e.g., FAR, Federal IT Acquisition Reform Act, EVM principles).
- Comply with security and data privacy standards (e.g., Sensitive Systems Policy Directive 4300A).
- Implement quality assurance and performance measurement systems.
- Monitor and evaluate project deliverables, ensuring they align with mission goals and technical specifications.
- Develop and manage operating budgets, ensuring cost-effectiveness and fiscal accountability within approved thresholds.
- Track financial performance, ensuring compliance with financial planning guidelines and reporting requirements.
- Contribute to acquisition lifecycle support, including market research, evaluation of contractor proposals, and performance requirements.
- Supporting IT operations or modernization efforts if assigned to technology-driven programs.
- Assisting with emergency management initiatives and disaster logistics if aligned with FEMA or other critical client components.
- Enhancing supply chain security or critical infrastructure protection when working on border or cybersecurity-related initiatives.
- Partnering on modernization of immigration services if working with USCIS.
- Other duties as assigned.
Qualifications
Qualifications - Here's What You Need
- A minimum of three (3) years of service desk and supervisory experience.
- Expertise in PM methodologies such as Agile, Scrum, or Waterfall, and tools like MS Project. Certification such as PMP is often preferred.
- Policy & Regulatory Knowledge: Familiarity with DHS policy frameworks, federal acquisition regulations (FAR), and agency-specific compliance measures.
- Leadership & Communication Skills: Ability to motivate teams, articulate project goals, and maintain stakeholder engagement toward shared objectives.
- Risk Management & Problem Solving: Expertise in identifying mission, operational, or project risks and implementing effective mitigation strategies.
- DHS Suitability.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
- Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
- Exceptional verbal and written communication skills.
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
- Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
- Must be self-motivated and able to work well independently as well as on a multi-functional team.
- Ability to handle sensitive and confidential information appropriately
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Desired Qualifications:
- Relevant DHS experience strongly preferred.
- Bachelor's Degree preferred.
Our Commitment to you / overview of benefits
- Medical, Dental and Vision Insurance; Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Reports to: Managing Director
Working Conditions
- Professional office environment.
- Must be physically and mentally able to perform duties extended periods of time.
- Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
- Must be able to establish a productive and professional workspace.
- Must be able to sit for long periods of time looking at computer screen.
- May be asked to work a flexible schedule which may include holidays.
- May be asked to travel for business or professional development purposes.
- May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range
USD $110,000.00 - USD $130,000.00 /Yr.
group id: 10323520
