Yesterday
Secret
Unspecified
Polygraph
Warrenton, VA (On-Site/Office)
Description
Responsible for maintaining training, licensing, and qualification records for supplier staff at datacenter sites. Travels regularly to assess performance, deliver training, and resolve issues. Requires U.S. citizenship, a high school diploma or GED, excellent customer service, strong verbal communication, MS Office proficiency, and active Top-Secret Clearance with Polygraph.
RESPONSIBILITIES:
Responsible for maintaining training, licensing, and qualification records for supplier staff at datacenter sites. Travels regularly to assess performance, deliver training, and resolve issues. Requires U.S. citizenship, a high school diploma or GED, excellent customer service, strong verbal communication, MS Office proficiency, and active Top-Secret Clearance with Polygraph.
RESPONSIBILITIES:
- Develops methodologies for ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training.
- Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations.
- Participates in the development of new training to address adjusted service requirements.
- Maintains confidentiality, and prevention of disclosure of classified information.
- Evaluates service quality and identifies areas for remedial or additional training.
- Serves as the Account Manager in the absence of the incumbent.
- Meets regularly with Customer leadership representatives for programmatic reviews.
- Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW.
- Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training where needed, help resolve issues, etc.
group id: 10490032
