Today
Top Secret
Unspecified
Unspecified
Columbia, MD (On-Site/Office)
Description
We are seeking a Voice IT Field Support Specialist - Level 1 to provide on-site and remote technical support for computer, communications, and teleconferencing systems within a cleared government environment. This role involves performing site surveys, installing and configuring hardware, maintaining communications infrastructure, and training site personnel. The position requires hands-on technical skills, strong problem-solving abilities, and strict adherence to DoD and security protocols.
Key Responsibilities
We are seeking a Voice IT Field Support Specialist - Level 1 to provide on-site and remote technical support for computer, communications, and teleconferencing systems within a cleared government environment. This role involves performing site surveys, installing and configuring hardware, maintaining communications infrastructure, and training site personnel. The position requires hands-on technical skills, strong problem-solving abilities, and strict adherence to DoD and security protocols.
Key Responsibilities
- Conduct site surveys to assess and document existing configurations and user requirements.
- Analyze requirements and prepare hardware acquisition specifications.
- Develop and manage hardware installation schedules.
- Prepare site installation documentation and configuration change drawings.
- Configure computers, communications devices, and peripheral equipment.
- Install, configure, and test computer workstations, printers, peripherals, and teleconferencing equipment (including associated cabling).
- Maintain fiber optic, Ethernet cabling, and telephone systems (government or vendor-provided).
- Troubleshoot and repair hardware, communications devices, and peripheral systems.
- Provide end-user training on proper hardware usage.
- Support Active Directory security and policies as directed.
- Document all service activities in accordance with organizational and security requirements.
group id: 10490032
