Help Desk Specialist (5133)

GVI, Inc, a subsidiary of Three Saints Bay, LLC and a Federal Government Contractor industry leader, is seeking a Help Desk Specialist to join our team in Patuxent River, MD supporting Naval Air Warfare Center Aircraft Division (NAWCAD), and Naval Air Systems Command (NAVAIR).

This position supports the NAVAIR National Help Desk by serving as Tier II software and financial related travel support for travel related inquiries for NAVAIR travelers. It involves responding to customer inquiries and serving as a liaison between travelers/preparers and the PSD/SATO organization.

Support requirements include, but are not limited to:

• Assistance with application support for the Defense Travel System (DTS).
  
• Providing instructions in the creation, completion, and routing of travel documents.
  
• Providing status on outstanding vouchers/authorizations including routing, payment, and troubleshooting of trouble vouchers.
  
• Providing instructions and assistance with creating, authorizations, vouchers and ensuring documents are processed in a timely manner.
  
• Providing instructions and answering questions concerning voucher payment calculations.\
  
• Updating DTS profiles and attaching/detaching travelers to the NAVAIR community.
  

Position Responsibilities:

• Provide direct application and travel administration support for the Defense Travel System and its user community.
  
• Walk users through document processing steps and provide basic troubleshooting assistance.
  
• Provide guidance related to business rules and JTR (Joint Travel Regulation) compliance.
  
• Utilize the Service Now Assistance Portal (SNAP) call logging system to receive trouble calls, record documents reviewed, adjustments made, and contact made with travelers or travel preparers.
  
• Review documents using the Defense Travel System (DTS) to verify travel authorizations and vouchers are in compliance with
  
• JTR/JFTR regulations and Command directives.
  

Position Requirements:

• US Citizen.
  
• Ability to pass background check and Investigation for Public Trust Clearance
  
• Minimum of a High School Diploma or equivalent
  
• Minimum of four (4) years of Customer Service Experience.
  
• Experience using Defense Travel System, and the Service Now Application Portal, or similar helpdesk system.
  
• Subject Matter Expert (SME) in the accurate preparation of travel authorizations and vouchers.
  
• Demonstrated proficiency in Microsoft Office applications (to include MS Outlook, Word, Excel, PowerPoint, Teams, etc.).
  
• Ability to work until 5:00 PM.
  
• Strong attention to detail and organizational skills.
  
• Excellent verbal and written communication skills.
  
• Demonstrated problem-solving skills.
  
• Ability to work independently and as a team.
  
• Must possess strong time management skills.
  
• Must be able to work in a fast-paced, changing, and challenging environment.
  

Position located in Patuxent River, MD.

Apply online at: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=42&rid=5133

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.