Network Administrator

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai .

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

As the Network Administrator (Shared) , you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA's Joint Service Provider (JSP) Service Delivery contract. You will support multiple organizations within OMC as a shared resource in locations at Naval Station Guantanamo Bay (NSGB) and within the National Capital Region (NCR) as needed. You will participate in a team of highly qualified network professionals, join with other task IT professionals, and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort. Although this position resides at the Naval Station Guantanamo Bay (NSGB), there may be a requirement to travel to the National Capital NCR occasionally. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to adapt to dynamic environments rapidly.

Highlights of Responsibilities:

• Provide Network Administration support to the team responsible for the development, implementation, and configuration of OMC Network Infrastructure across multiple locations operating a broad range of network technologies.
• Provide O&M support efforts of all OMC NIPRNET, SIPRNET, and JWICS Network Infrastructure in NSGB and Special Access System Network Infrastructure in the NCR and NSGB.
• Monitors, manages and supports switches, routers, and data circuits for OMC Voice, Data, and Video Systems.
• Supports the installation and maintenance support for inside/outside OMC facility LAN/WAN wiring and & fiber terminations and patch connectivity.
• Ensures Network Infrastructure is securely configured in accordance with DoD Cyber Security Policy,
• Maintains a broad understanding and deep knowledge across all applicable network technologies and advises the OMC Information Technology Division in utilizing and integrating innovative technologies in support of OMC Network requirements.
• Supports OMC engineering and installation (E&I) support for inside/outside plant LAN wiring & fiber optic cable terminations.
• Installs, configures, maintains, and troubleshoots OMC Network Encryption device operation.
• Ensures proper IP Address allocation to optimize network performance and maintain network security.
• Supports efforts to troubleshoot network issues and outages and coordinates with internal and external entities to resolve complex networking issues.
• Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
• Provide O&M support for Special Access System infrastructure for approximately 150 users.
• Participate in developing, implementing, managing, and maintaining the VDI for thick/thin/zero clients and server virtualization technologies.
• Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
• Supports replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
• Support storage area network (SAN) and encrypted file storage capabilities.
• Make sure desktop computers interconnect seamlessly with various systems
• Vouch for and implement upgrades on systems to guarantee longevity
• Ascertain and repair hardware and network connectivity issues
• Support for technical upgrading and maintaining of entire desktop systems
• Assist in testing and deployment of new applications and systems
• Utilize ITIL best practices to enhance and optimize the services provided to end users
• Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
• Resolve customer issues effectively or escalate them to appropriate support tiers.
• Work with management in assessing staff performance/reviews/changes.
• Assist in the professional and technical development of the team

Qualifications

Requirements:

• Shall possess at the time of award a TOP SECRET w/ SCI Eligible security clearance
• Bachelor's degree in an IT-related field, or equivalent comboination of education and experience.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to oversee up to 5 network technicians.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Education and Experience:

• 10+ years of DoD Network Administration Experience
• Required Certifications:
  • Cisco Certified Network Administrator (CCNA)
  • DoD 8570.01M IAT Level II (one of the following):
    • CCNA Security
    • CySA+
    • GICSP
    • GSEC
    • CND
    • Security + CE
• Preferred
  • VPC Data Virtualization or End User Computing
  • 2+ years working in a VDI environment for either DOD or the IC

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weights up to 50 pounds

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor .