Today
Secret
Unspecified
Unspecified
Remote/Hybrid• (Off-Site/Hybrid)
Description
IT Support Specialist:
At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team!
Job Summary:
B&A is looking for an IT Support Specialist to join a contract with a federal government client in support of an important mission. We are seeking a skilled IT Support Specialist to deliver high-quality technical support services across enterprise environments. The IT Support Specialist will be responsible for diagnosing and resolving end-user issues, planning and improving support processes, and ensuring compliance with cybersecurity best practices. This role requires strong problem-solving skills, hands-on technical expertise, and the ability to provide both direct user assistance and technical training.
Responsibilities:
Education and Experience:
Required Skills:
Desired Skills:
Security Clearance
More About B&A:
Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.
Benefits and Programs
B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to all employees and includes a company matching contribution.
B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:
At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.
EEO
B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.
B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.
IT Support Specialist:
At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team!
Job Summary:
B&A is looking for an IT Support Specialist to join a contract with a federal government client in support of an important mission. We are seeking a skilled IT Support Specialist to deliver high-quality technical support services across enterprise environments. The IT Support Specialist will be responsible for diagnosing and resolving end-user issues, planning and improving support processes, and ensuring compliance with cybersecurity best practices. This role requires strong problem-solving skills, hands-on technical expertise, and the ability to provide both direct user assistance and technical training.
Responsibilities:
- Provide installation, configuration, troubleshooting, and maintenance of hardware, software, and network systems.
- Diagnose and resolve issues in response to customer-reported incidents, ensuring timely resolution and minimal downtime.
- Assist users with technical issues and deliver end-user training sessions and support documentation.
- Plan and analyze IT support workflows, identifying areas for efficiency improvements.
- Research and report trends in recurring problems to recommend preventive solutions.
- Develop and maintain problem tracking databases for support incidents and resolutions.
- Perform system backup and recovery operations to maintain data integrity and availability.
- Conduct feasibility studies and trade-off analyses to support IT decisions and business cases.
- Ensure rigorous application of information security/cybersecurity policies, principles, and practices in all IT support activities.
- Support enterprise applications, including potential assistance with eProcurement systems.
- Collaborate with other IT teams and stakeholders to ensure seamless IT operations and support.
Education and Experience:
- Six (6) years of progressive experience in the field of Information Processing.
- At least three (3) years specialized experience with a range of hardware/software solutions.
- At least two (2) years of hands-on experience in installing, diagnosing, and training users on hardware/software.
- Bachelor's degree in IT or a related field.
Required Skills:
- Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Strong problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to manage multiple tasks and provide support in a fast-paced environment.
Desired Skills:
- Hands-on experience with enterprise ticketing systems (e.g., ServiceNow, Remedy, Jira).
- Knowledge of Active Directory, Group Policy, user account management, and identity/access controls.
- Exposure to cloud environments (Microsoft 365, Azure, AWS) and remote support tools.
- Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
- Experience supporting federal government IT environments or other large, complex organizations.
Security Clearance
- Active Secret clearance.
More About B&A:
Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.
Benefits and Programs
B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to all employees and includes a company matching contribution.
B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:
- The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
- A formal mentorship program
- Job shadowing and cross training opportunities
- Brand Ambassador program
- Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
- Monthly teambuilding events
- B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more
At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.
EEO
B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.
B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.
group id: RTL61152
