Junior Audio Visual Support Technician

Location: Springfield, VA

Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration * *This position is not open for any clearance upgrades or sponsorship.**

At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.

Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business? Do you have a desire to change how people work? Are you interested in helping to protect our nation's cyber interests? Join our growing team supporting the NGA customer missions as a Junior Audio Visual Support Technician (Conference Center).

Responsibilities

What you get to do every day:

• The Conference Center Audio Visual Support Technician provides support to the NCE Conference Center under the UDS Contract. This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.
• Serve as an Conference Center Audio Visual Liaison for all events
• Facilitate meetings and engage regularly with customers to:
  • Coordinate and plan emerging customer requirements for conference center events
  • Address AV/IT related questions or concerns
  • Provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of AV/IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces
• Provide live event support
• Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video recording devices and other related end user devices
• Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
• Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
• Escalate AV/IT issues to Tier 3 when needed
• Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:
• Resolve AV/IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when AV/IT issues require Tier 3 escalation or have dependencies external to the UDS contract
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Identify and execute process improvements and other enhancements that improve operational efficiency.

Qualifications

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly * *This position is not open for any clearance upgrades or sponsorship.**

Education/Experience:

• Requires Bachelor's degree
• 2+ years of experience

Required Skills:

• Knowledge in one or more of the following areas:
  • AMX, Crestron, and Extron A/V equipment
  • AMX touch panels
  • Camera control
  • Production switcher
  • Audio signals
  • Video signals
  • Understanding of audio mixers and speakers
  • Understanding of audio and video connections
  • Workstations (thin and thick clients)
  • Monitors
  • Audio Visual Services
  • Voice and VTC Support Services
• Excellent troubleshooting capabilities and strong communication skills.
• Strong work ethic and attention to detail
• Strong organizational skills
• Strong writing skills (document creation and management)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to work independently on projects and/or tasks
• Ability to regularly stand and walk between buildings on a large campus
• Ability to move and lift A/V equipment, monitors, and other hardware
• Experience and/or knowledgeable with; Windows 7; Windows 10
• Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
• Team player and willing to both share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

What is ideal?

• Preferred not required: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
• Intelligence Community Experience preferred

What you can expect from us

• Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
• You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
• Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.