Help Desk Technician 1 (Iridium)

Job Overview

Job Title: Help Desk Technician 1 (Iridium)

Job Location: Tampa, FL

Job Responsibilities

Trace Systems is actively recruiting for a Help Desk Technician with expertise in Iridium equipment to join our team in Tampa, FL.

Duties and responsibilities include:

• Provide support to remotely deployed telecommunications systems, services, and computing equipment. This support includes data, transmission (e.g., satellite, wireless, cable, or fiber), voice, video, and any interoperability/connectivity support requirements for installed computers, voice handsets, and associated peripherals and software. Limited support for "bring your own device" (BYOD) is included.
• Provide Tier-I support to end users as the entry point for customers by receiving, recording, resolving and/or escalating requests for service or incidents.
• May interact with network services, systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Escalate more complex problems to next higher tier support level for resolution.
• Monitor trends in problems and questions and seek opportunities to improve support and training processes.
• Responsible for support of multiple information and computing systems to include all documentation, traffic analysis, and system uptime monitoring.
• Provide boundary protection monitoring and reporting for networks through firewall, proxy, and intrusion detection capabilities.
• Produce and deliver network metrics information and reports, as scheduled or directed, for company program management and supported customers.

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Position requires a minimum of one (1) year of experience in campus or enterprise network and troubleshooting baseband architectures including configuring, operating, and maintaining IP networks.
• An ITIL Foundations (v4) certification is required within 120 days of the hire date.
• Must have previous exprience in the following areas: Iridium DTCS, SBD, Telephoney, Network Management.
• Experience in Network Operations Centers (NOC) or Help Desk and IT customer support and environments.
• Strong working knowledge of Microsoft operating systems, products, applications, and hardware/software troubleshooting techniques.
• Ability to operate and maintain large databases supporting equipment inventory, allocation/billing, tracking, and equipment parts database.
• Knowledge of information technology and knowledge and experience with commercial and tactical military satellite technology architectures, standards, system, hardware and software.
• Ability to manage IP over wired, wireless, or SATCOM networks.
• Experience with Microsoft SharePoint.
• This position supports continuous (24/7/365) network operations, must be able to perform shift work, including weekends and holidays.

Desired Qualification

• ITIL(V) Foundations
• Help Desk certification: help desk 2000 or HDI certified help desk professionals
• DoD 8570 IAT Level II certification (e.g., Security+, SSCP, or GSEC)
• IT or network technical certifications (e.g., Network+, CCNA R+S, CCNA Wireless, CWTS, CWNA)
• VMWare experience or certification
• Microsoft certifications in Technology or Solutions track
• iDirect IOM, iROCC or other iDirect Government training/certification
• Satellite Communications Network Operations or Coordination training or experience
• Experience in Windows Server administration
• Experience in Microsoft SharePoint Development
• Experience in Network Operations Center (NOC) operations and environments.
• Military Signal, Communications, IT, or Cyber Background
• Diploma or Certificate in EE, IT, or related field (e.g., Network, Systems, Computer, Cyber)
• Good problem diagnosis and resolution skills
• Understanding of monthly report requirements and ability to complete reports on time

Education

• High School Diploma required.
• College degree preferred with a major or course track in communications, IT, or EE. Additional years of experience can be substituted in lieu of a degree.

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com . #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.