IT Service Desk Support Jr. - Secret Clearance

Job Title: IT Service Desk Support Jr. - Secret Clearance

Job Type: Full-Time, On-site, (Pending Contract Award)

Location: NNSY, Portsmouth, VA

Clearance Required: Position requires an active DoD Secret Clearance

Experience Level: Junior (2-4 Years)

Certifications Required: Current CompTIA Security+ certification (DoD 8570 compliant or agency equivalent).

Mandatory: Considering local candidates with US Citizenship only. Employer will not sponsor applicants for work visas for this position.

Overview: MILVETS is currently seeking a full-time, motivated and detail-oriented IT Service Desk Support professional to join our team in a junior-level role. The ideal candidate will have 2-4 years of experience providing technical support in desktop and service desk environments, with hands-on experience across Windows and macOS platforms, Microsoft 365 applications, and Active Directory administration. This role requires strong problem-solving skills, excellent communication, and a commitment to cybersecurity best practices. The successful candidate will support both on-site and remote users, operate within ITIL frameworks, and contribute to maintaining high standards of service delivery in a fast-paced, dynamic environment.

About the company : Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.

Key Responsibilities:

• Provide Tier I-II technical support for end users, including troubleshooting hardware, software, and peripheral issues across Windows and macOS platforms.
• Support Microsoft 365 applications and services such as Outlook, Teams, OneDrive, and SharePoint.
• Utilize ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to log, track, resolve, and escalate incidents in accordance with SLAs.
• Perform user account management within Active Directory, including provisioning, password resets, and access control configuration.
• Provide remote support using tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM).
• Diagnose and resolve connectivity issues related to TCP/IP, DNS, DHCP, and VPN technologies.
• Ensure adherence to cybersecurity best practices, including RBAC compliance, endpoint security, and proper incident reporting.
• Deliver responsive and professional customer service, maintaining clear communication with users and stakeholders.
• Participate in shift-based, after-hours, or on-call support schedules as required.
• Support hybrid and remote workforce environments aligned with ITIL and SLA standards.

Technical Expertise:

• Desktop support and service desk operations.
• Microsoft 365 suite administration and troubleshooting.
• Remote support and systems management tools (RDP, SCCM).
• Ticketing and ITSM platforms (ServiceNow, Remedy, Jira).
• Active Directory administration and access control.
• Basic networking protocols and troubleshooting (TCP/IP, DNS, DHCP, VPN).
• Cybersecurity awareness and adherence to compliance policies.

Required Qualifications:

• Associate Degree in Information Technology, Computer Science, or related field.
• 2-4 years of relevant IT support experience (Tier II); up to 4 years or more for advanced Tier III functions.
• Current CompTIA Security+ certification (DoD 8570 compliant or agency equivalent).
• Strong written and verbal communication skills, with an emphasis on customer service.
• Ability to perform under pressure and manage multiple priorities effectively.

Preferred Attributes:

• Bachelor's degree in information technology or related discipline.
• Industry certifications such as:
  • CompTIA A+
  • ITIL v4 Foundation
  • Microsoft 365 Fundamentals or Azure Fundamentals
• Hands-on experience with role-based access control (RBAC) policies.
• Familiarity with ITIL processes and service management frameworks.
• Proven ability to support both on-site and remote/hybrid workforces.

MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off.

Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

www.dhs.gov/E-Verify E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.