Business / Data Analyst

Business/Data Analyst

Clearance Level: Must be able to obtain an Interim/Active Secret Clearance- Must Be US Citizen to apply

At Aquila Technology, you will see our team's passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila is seeking a Business/Data Analyst t o join our team in supporting one of the country's premier defense research organizations. This position plays a key role in bridging HR business needs with ServiceNow capabilities, particularly in support of projects to rollout solutions for post-boarding, timesheets, employee experience, and future growth in areas like mentoring, development plans, and performance management.

There are a few requirements for the position:

• Must be a U.S Citizen- Must be able to obtain an an Active Secret Clearance (Green Cards / Visas do not qualify)
• Willingness to undergo a comprehensive background investigation and maintain a personal security clearance. (Aquila would sponsor you for the security clearance.)
• Must be within 100 miles of worksite (Lexington, MA)
  

Primary Duties & Responsibilities:
1. Business Analysis & Process Design (50%)

• Engage with HR stakeholders to elicit, analyze, and document requirements for ServiceNow solutions across HR functions.
• Translate complex business needs into clear user stories, acceptance criteria, and process flows.
• Support design of workflows for use cases such as post-boarding, employee growth planning, mentoring, and internal mobility.

2. Platform Support & ServiceNow Collaboration (30%)

• Collaborate with ServiceNow developers to translate requirements into functional configurations.
• Validate solutions through UAT coordination, feedback sessions, and iterative refinement.
• Assist in system documentation, training materials, and process change communications.

3. Stakeholder & Project Engagement (20%)

• Contribute to project planning, backlog grooming, and release readiness across concurrent initiatives.
• Facilitate cross-functional working sessions with stakeholders to align process and policy impacts.
• Support the Project Manager in managing project status, risks, and resource alignment.

Department & Reporting:

• This position is part of the Human Resources Department and reports to the HRIS Manager.

Collaboration: The Business Systems Analyst will work closely with:

• HRIS team (HRIS Manager, Project Manager, Developers, Analysts)
• Business Owners within the HR Department
• Various Process Owners and Stakeholders outside the HR Dept.
• ISD Enterprise Service Management (ESM) and ServiceNow developers

Supervisory Responsibilities:

• None directly.
• Financial Responsibilities:
• None, but may assist in solution evaluation, licensing, or planning.

QualificationsRequired:

• Bachelor's degree in Business, Information Systems, HR, or a related field-or equivalent experience
• 3+ years of experience working with the ServiceNow platform, preferably in business analyst, systems analyst, or product owner roles
• Strong analytical and documentation skills (e.g., process mapping, user stories, use cases)
• Ability to translate business requirements into platform configurations and support iterative solution design
• Experience collaborating with developers and stakeholders to deliver enterprise workflow solutions
• Comfortable facilitating meetings, gathering requirements, and leading UAT activities

Preferred:

• Experience with ServiceNow HR Service Delivery (HRSD), including Case Management, Lifecycle Events, or Employee Center
• Familiarity with HR processes such as onboarding, time & attendance, goal setting, mentoring, or performance management
• Exposure to Agile delivery practices (e.g., backlog grooming, sprint planning, sprint reviews)
• Experience handling confidential employee data in a secure or regulated environment

Must Have

• Degree Level: Bachelor's Degree
• Analytical and Decision-Making Skills
• Excellent Problem Solving
• 3 years - Data/Reporting
• 3 years - Data Analysis
• 3 years - Program/Project Management OR Analysis
• 3 years - Building relationships with key stakeholders
• 3 years - Reviewing Specification Requirements
• 3 years - Translates Business Requirements into Technical Specifications
• 3 years - Understands and Executes Project Requirements
• 3 years - Software
• 3 years - ServiceNow Platform support and troubleshooting of user-reported issues
• 3 years - Software Tools
• 3 years - ServiceNow

Nice to Have

• Agile Methodologies
• Software
• ServiceNow HRSD experience

Our interview process is designed to let you get to know us as much as for us to get to know you!

You'll meet with someone from our Recruiting team so we can learn more about you and answer some of your questions.
You'll meet with the Hiring Manager to learn more about the team, and the role, and get to tell us more about what you'd bring to the team
You'll meet team members who will be your peers to help you get a feel for a "real day in the life" at Self.

Benefits and Perks:

Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.

Our Perks Include:

• PTO - 15 days (vacation/sick) 10 paid holidays - 6 standard (New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - 4 floating holidays prorated based on your day of hire
• 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment
• Tuition & Training Reimbursement - 5K annually for pre-approved, job-related tuition, certification, or professional conferences
• 401K with Fidelity 100% immediate vesting; Plan eligibility begins 90 days following the date of hire. Aquila matches 50 cents on the dollar, up to 6%.
• Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses.
• Buy Your Own Device (BYOD) Allowance Reimbursed up to $1500 for the purchase of a qualified technology device. Eligible after 90 days of employment, and benefit renews every three years.

Clearance Level: Interim clearance sufficient to start

Work Location: Candidate can be virtual (i.e. lives within 100 miles and could come onsite as necessary but no set onsite days)

Interview Process: Initial zoom interview and potentially a follow up interview if needed

We are an Equal Opportunity Employer.